Team Leader - #1775090

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Our Third Party Administration (TPA) department is a dynamic team with a diverse client portfolio. They play a key role in providing market-leading services on Defined Benefits (DB), Defined Contribution (DC), and CARE pension arrangements

We have an exciting opportunity to join this department as a Team Leader within our Client Services team in Birmingham

What will your role look like?

You will take a hands-on approach to daily work streams, oversee team operations, and have people management responsibilities. You will also contribute to winning new work and implementing new client schemes

Key responsibilities include:

Managing deliverables, prioritising work, and ensuring team capacity

Acting as the main contact for team members regarding clients

Representing the team at Trustee meetings on operational matters

Maintaining chargeability targets, identifying work outside the fee basis, and preparing invoices

Reporting progress and risks to the Administration Manager

Improving workflows and practices

Leading on complex cases

Maintaining knowledge of systems, products, and clients

To succeed in this role, you will have:

Experience in pension administration, especially on DB, DC, and CARE schemes

Strong commercial awareness of the UK pensions market, legislation, technical developments, and industry best practices

Experience with Pensions Administration systems like UPM or similar

Experience managing teams and workflows, ensuring service quality

Operational support experience in client relationships

Exceptional communication skills, clear and concise

Leadership experience with a collaborative approach

Ideally, candidates will hold or be working towards a professional qualification such as Associate Membership of the Pension Management Institute. We also welcome applicants with relevant industry experience and knowledge of the UK pensions market

A detailed role profile is available upon request

We offer:

A competitive salary and profit share scheme

Flexible employee benefits to suit your needs

A supportive work environment encouraging your ideas

On-site mental health and wellbeing support

Opportunities for personal and professional development, including mentoring and access to our Aspire learning portal

Regular social activities, three days paid volunteering leave annually, and a day off for your birthday

Hybrid working options for a healthy balance of home and office work



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