EUC Team Leader - #1771051

The team you'll be working with: You will be joining this rapidly growing service line responsible for all EUC and Managed Service contracts across all sectors. We cover Service Operations, service desk, AMO, Cloud technology, and legacy ITO. We align with ITIL and are agnostic across our delivery capabilities in core IT, Cloud, service desk, EUC tools, and technologies

You will join our Modern Workplace team, taking on BAU EUC support activities and acting as the operational day-to-day lead for the Birmingham and London teams. Your responsibilities include providing first-class customer service, being proactive, and driving operational improvements to ensure excellent service delivery

What you'll be doing: As a people person, you'll utilize core customer service skills and effective communication to articulate issues and resolutions to stakeholders at all levels

Supporting your colleagues to maintain high productivity and morale, demonstrating resilience and robustness in service delivery

The role involves working independently and collaboratively to deliver and improve our customer service

Key responsibilities:

Leading the team daily, including managing performance, holiday, and sickness

Covering for EUC Managers in escalations

Managing on-site teams and Tech Bars

Handling installation, moves, and additional services for IT equipment on client sites

Providing second-line support for software and hardware issues

Re-loading and configuring software applications and images

Ensuring SLA attainment across the team

Collaborating with all onsite NTT DATA teams as needed

Proactively seeking and implementing improvements

Adhering to relevant customer and company policies and procedures

Willingness to work out of hours when required

What experience you'll bring: Strong knowledge of Microsoft desktop OS (W10/W11)

Customer-oriented approach with excellent communication and organizational skills

Ability to influence and negotiate effectively at various organizational levels

Strong analytical, problem-solving, and planning skills

Proficiency in creating professional and clear documentation

Ability to prioritize, plan, and meet deadlines

Previous line management experience or willingness to learn

Experience handling demanding customer environments

Some AV knowledge is preferable

Who we are: We are a global business empowering local teams with exciting work that makes a difference. Our portfolio includes consulting, applications, cloud, and infrastructure services, offering opportunities to work on impactful projects with talented colleagues and clients

Our inclusive environment promotes mutual respect, accountability, and continuous learning, fostering collaboration, well-being, growth, and diversity. We have various Inclusion Networks, such as Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network, and Parent Network

For more on Diversity, Equity, and Inclusion, click here: Creating Inclusion Together at NTT DATA UK | NTT DATA

What we'll offer you: We provide tailored benefits supporting your physical, emotional, and financial well-being. Our Learning and Development team offers ongoing growth opportunities, and we support flexible working arrangements

Learn more about us at: https://uk.nttdata.com/

We are an equal opportunities employer committed to diversity and inclusion. As a Disability Confident Committed Employer, we guarantee an interview for applicants with disabilities who meet the role's minimum requirements and request reasonable adjustments during recruitment. Join us in building a diverse, empowered team

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