Customer Service Assistant / Booking Office (LAR/GPR) - #1770944
Abellio
Date: 7 hours ago
City: Birmingham
Contract type: Full time
Work schedule: Full day
What does the job involve?
Working on a full-time, permanent basis at Stechford– shift patterns will include weekends, early starts and late finishes
Assisting customers in planning their journey – selling tickets and providing advice, to get our customers to their destination
Processing cash and card payments - using the ticket vending machines
Handling difficult situations in a calm, customer focussed manner
Making sure the station is safe - spotting and reporting any safety issues to the relevant team
Deliver great customer service to our customers
What skills and experience do I need to do the job?
Customer focussed – being presentable, approachable and proactive
Comfortable managing conflict and remaining calm in difficult situations
Great communication skills – able to flex your style to the audience
Having flexibility – both with your hours of work and approach to work
Using your initiative to solve problems and resolve issues
Live within a reasonable commute of the station you have applied for – early starts and late finishes will mean you need to be able to get to work, possibly before/after public transport is running
For safety reasons, you need to be aged 18 or older
What is the salary and benefits?
Salary is £25,455 rising to £30,663 after successful probationon
One of the best pension schemes available
Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
75% off all other train company travel tickets
Retail discounts
Career development opportunities
What happens next?
Once you have applied:
You may be invited to complete a short video interview – your opportunity to tell us why you are the right person for the job and a little more about your experience
If you pass the video interview, we shall invite you to meet our managers face-to-face
Due to the volume of applications we receive, the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out
As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation
Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records
#J-18808-Ljbffr
Working on a full-time, permanent basis at Stechford– shift patterns will include weekends, early starts and late finishes
Assisting customers in planning their journey – selling tickets and providing advice, to get our customers to their destination
Processing cash and card payments - using the ticket vending machines
Handling difficult situations in a calm, customer focussed manner
Making sure the station is safe - spotting and reporting any safety issues to the relevant team
Deliver great customer service to our customers
What skills and experience do I need to do the job?
Customer focussed – being presentable, approachable and proactive
Comfortable managing conflict and remaining calm in difficult situations
Great communication skills – able to flex your style to the audience
Having flexibility – both with your hours of work and approach to work
Using your initiative to solve problems and resolve issues
Live within a reasonable commute of the station you have applied for – early starts and late finishes will mean you need to be able to get to work, possibly before/after public transport is running
For safety reasons, you need to be aged 18 or older
What is the salary and benefits?
Salary is £25,455 rising to £30,663 after successful probationon
One of the best pension schemes available
Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
75% off all other train company travel tickets
Retail discounts
Career development opportunities
What happens next?
Once you have applied:
You may be invited to complete a short video interview – your opportunity to tell us why you are the right person for the job and a little more about your experience
If you pass the video interview, we shall invite you to meet our managers face-to-face
Due to the volume of applications we receive, the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out
As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation
Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records
#J-18808-Ljbffr
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