Customer Service Officer (HOUSING) - #1761821

Customer Service Officer – Social Housing Birmingham - hybrid £24,150 – £28,350 Full-time | Permanent

Are you a people-person with a passion for helping others and getting things done right the first time? Do you thrive in fast-paced environments where no two days are the same?

We're looking for an enthusiastic and proactive Customer Service Officer to join a dedicated team supporting residents and stakeholders in the social housing sector. If you're great on the phone, calm under pressure, and love making things easier for customers — we want to hear from you.

What you’ll be doing:

• Providing professional, high-quality customer service across phone, email, web chat, and in-person.
• Resolving a wide range of resident enquiries — from new tenant questions and ASB concerns to repairs and safeguarding queries.
• Accurately recording interactions and updating systems in real time.
• Gathering feedback and resident insight to help improve services and tailor support.
• Working closely with internal teams to ensure queries are resolved efficiently and empathetically.
• Supporting continuous improvement across the service by contributing ideas and embracing new tech.

What you'll bring:

• Previous experience in a frontline customer service role.
• A genuine passion for putting residents first and delivering excellent outcomes.
• Strong verbal and written communication skills — especially over the phone.
• Confidence using Microsoft 365 and CRM or case management systems.
• A flexible, team-oriented approach and the ability to stay calm under pressure.
• GCSEs or equivalent in English and Maths.

Why apply?

• Be part of a mission-driven team making a real difference in the lives of residents.
• Enjoy a varied, rewarding role where your communication and problem-solving skills will shine.
• Receive full training, ongoing support, and opportunities to grow within the housing sector.

If you're ready to be the first point of contact that residents can rely on — apply today and help shape better housing experiences from day one.

To discuss this role in more depth, please phone Kelly Power on (phone number removed)

This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.