Service Improvement Manager - #1759910

Service Improvement Officer - Asset Management Division, Repairs and Maintenance

Permanen

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Grade 4 - £33,366 - £40,47

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Consultation grade - subject to formal evaluation under the Pay Equity Rev

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Working 36.5 hours per

week
Are you looking for an exciting role where you can make a differ

ence?Are you ready to make a meaningful impact during one of the most critical periods of Birmingham's future? In a city facing unprecedented financial challenges, Birmingham City Council is seeking dynamic individuals who demonstrate the expertise, determination, and resilience required to ensure the delivery of high-quality asset management services to our resid

ents.Birmingham City Council is the largest local authority social landlord in Europe, with a stock profile of just under 60,000 properties. As a Service Improvement Officer you will play a key role in transforming the resident experience, monitoring our day to day repairs service and planned investment works to our residents and how we engage with our residents across all aspects of the asset management ser

vice.
You will be responsible for ensuring all systems and processes around Repairs, Maintenance and Investment are effective, implemented and operated in line with departmental requirements. You will also play a key role in improving our resident communication and engagement, data quality and creating digital solutions to ensure the service continuously improves its regulatory compliance and tenant satisfaction mea

sures.
We have embarked on a change journey to become a high performing social landlord. We are poised to launch an ambitious plan to invest between £180m and £220m in our housing stock each year for the next seven years. Our strategic priority is to improve the condition and quality of our homes for our residents, ensuring they are warm, safe, and sustainable for the years t

o come.Additionally, you will be involved in supporting the procurement and mobilisation of new contracts (£1.3 billion) which will go live in Apri

l 2026.
As an experienced individual with a can-do attitude you will be responsible for supporting all operational delivery teams and be involved in shaping and improving the service, ensuring that we are delivering a high quality, value for money service to our residents. You will be able to evidence a proven track record of delivering improvements to services, involving residents to deliver high levels of consumer satisfaction, ensuring all regulatory and statutory standards are a

chieved.If you are passionate about delivering high-quality asset management housing services, an enthusiast who wants to make a difference every day, is resilient and has an aspiration to deliver the best outcomes to residents, and possess an innovative approach to service improvement, then we very much look forward to hearing f

rom you.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of ou

r people.We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your app

lication.
For any informal enquires please contact: Asha Patel on [email protected] or 07