Human Resources Shared Services Manager - #1753981

This successful, international business is looking for an experienced HR Services Manager to lead and develop a small team in this newly created role.

Responsibilities will include:

• Leading and developing a high-performing team of HR Services Advisors, ensuring ongoing development.


• Overseeing distribution of work. ensuring all advisory tasks are efficiently managed and resolved within appropriate timeframes.


• Working closely with the HR Business Partners and ER teams.


• Ensuring HR policies and best practices are consistently applied across all cases.


• Providing data-driven insights on trends and areas for improvement.


• Engaging with ER on a regular basis to update on policy and legislative changes, identifying training needs.


• Managing timely closure of employee relations cases such as grievances, absence, flexible working.


• Upskilling managers throughout ER processes.


• Taking a customer-focused approach, ensuring all interactions a focus on delivering fair outcomes.

This is a superb opportunity to work for a successful business with a people-focused approach. The role will suit an experienced HR professional with strong ER/HR Shared Services/HR Operations combined with experience of leading a small team.

In this role you will have the opportunity to play a key role in shaping the Service as it evolves and develops.

Alongside relevant experience you will have a professional and customer-centric approach as well as being a solutions-focused team player with sound attention to detail.

Ideally you will also have experience within a regulated environment or similar.

Salary up to £65,000 plus excellent bens.

Hybrid working (Birmingham based)