Artificial Intelligence Business Analyst & Delivery Manager, IT Business Services - #1752461

Job Description

Connect to your Industry

This role will play a significant part in our transformational AI portfolio of work within the firm. You will be part of the extended leadership team to influence and drive forward strategy. The purpose of the function is to apply AI to improve employee experiences & provide time back to employees to work on value adding tasks.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

The role will drive the programmes through a combination of Continuous Service Improvement (CSI), redesign and help build requirements for AI powered solutions. You will establish & maintain relationships and work closely with partners & directors across the business to identify future opportunities for AI solutions along with providing realisation of the benefits and outcomes.

You will be supported by diverse and dynamic team of technologists based across different locations. You will be coming into a team which is vibrant, energetic, intelligent, and always ready to surprise you with new ground-breaking learnings.

• Lead AI Discovery: Proactively identify and assess AI opportunities, conducting thorough analysis to determine feasibility and potential benefits, focusing on driving business value and efficiency.
• Solution Design & Development: Create detailed requirement documentation and define requirements for AI solutions, collaborating closely with Subject Matter Experts (SMEs) and developers.
• Stakeholder Management & Change Implementation: Manage stakeholder engagement, leading change management activities, including training, to ensure smooth adoption of AI solutions.
• Project Management: Oversee all aspects of AI projects, including setting deadlines, assigning responsibilities, monitoring progress, managing risks and issues, and coordinating testing with operational and technology teams.
• Relationship Building & Continuous Improvement: Cultivate strong relationships with business partners to identify and pursue future AI opportunities.
  
  

Connect to your skills and professional experience

Essential

• Process Design & Analysis: Proven experience in process design using tools like Visio, incorporating process mapping and task capture techniques, with a focus on identifying AI opportunities. Experience evaluating business processes for technology suitability, such as NLP, GenAI & machine learning. Experience writing test scenarios and creating test data.
• AI Expertise: Demonstrated success in delivering AI based solutions. Strong understanding of leveraging AI, prompt engineering and data science to optimise and enhance AI based solutions.
• Analytical skills: to define clear and actionable requirements for the agentic AI solution, ensuring alignment with business objectives and facilitating effective collaboration between stakeholders and technical teams.
• Project & Stakeholder Management: Proven ability to manage and deliver multiple projects simultaneously in a fast-paced environment, including senior stakeholder management (partners and directors). Experience working with offshore teams. Certified in Business Analysis or Project Management. Experience supporting the testing lifecycle for a solution.
• Problem-Solving & Continuous Improvement: Excellent problem-solving skills with a demonstrated ability to think creatively and apply Continuous Service Improvement (CSI) methodologies to enhance solution effectiveness. Proven ability to identify potential issues and develop innovative solutions.
• Communication & Collaboration: Excellent presentation, influencing, and documentation skills. Proven ability to effectively communicate with and motivate project teams, process SMEs, and stakeholders to achieve project goals. Ability to evangelise the benefits of AI to key stakeholders.
  
  

Desirable :

• Professional services industry experience.
• Software development background
• Experience / Certified in cloud platforms.
• Certification in Prompt Engineering.
• Data Scientist certification.
• Demonstrates a strong understanding of and passion for AI and it's most up to date applications and use cases.
• Certified in Azure AI Fundamentals.
  
  

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Central business services

We deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"The amount of investment in me in terms of training and development has been incredible - it has undoubtedly helped me to progress my career." -Jim, Enabling Functions

Our hybrid working policy

You'll be based in one of our UK locations with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Connect to your return to work opportunity

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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