Internal Account Manager - #1750202

Job Title: Corporate Internal Account Manager

Location: Birmingham B1

Job type: Permanent

Line Manager: Customer Service Team Manager

Working Hours

Full time, office based permanent position

Summary Of Role

We are looking for an Internal Account Manager who will deliver a high-level of service to all potential and existing customers whilst increasing sales, product lines, profitability and developing long-term business relationships. In addition to developing new business and maximising sales through pro-active telesales calls.

Key activities will include developing new business (prospecting/switch activities), customer development (activation/retention/contracts/terms), increase 'share of wallet' (preferred supplier/maximise spend), marketing support (outbound promotions/maximise take-up).

Servicing our customers, actively promoting an organisational culture that values, reinforces and strives to continuously improve the customer experience should always be the focus.

This is a great opportunity to be part of a team, liaise with customers, identifying customer needs, building rapport, offering solutions and increasing sales opportunities.

Applicants must have an excellent telephone manner and excellent written communication skills, with the ability to follow all queries through to resolution in a professional and courteous manner.

The Responsibilities Include But Are Not Limited To

• Identifying new business opportunities at all times and prospect for new business everyday through outbound telesales activity
• Identifying opportunity to quote and send the same day
• Proactively increasing the product range sold into each customer
• Understanding and fully utilising sales tools provided in order to maximise the full potential and spend of each customer
• Achieving an initial gross profit margin
• Achieving initial new business sales target
• Achieving increased sales of an agreed percentage on existing customers
• Ensuring all computerised records are kept up to date
• Following and achieving weekly and monthly objectives
• Actively supporting all marketing campaigns/outbound promotions by maximising take up where possible
• Supporting the wider Corporate Birmingham team with on-the-day queries
• Proactively supporting the team in resolving customer queries and complaints via first contact resolution
• Dealing with Ad hoc requests as required
• Performing customer service functions, including interacting with customers and answering questions
  
  

Skills, knowledge and qualities required:

• The ideal candidate will possess the following:
• 2 year's experience in a similar role would be beneficial
• Proficient in accurately pricing, maximising profitability whilst protecting GP%
• Proficiency in Microsoft Office for Windows (Outlook, Word and Excel)
• The ability to multitask, be organised, agree priorities and meet deadlines
• The ability to adapt to change
• Excellent verbal and written communication skills
• Sound knowledge of customer base, customer needs and sales cycle an advantage
• Excellent knowledge of product, competitor and dealer network desirable
• Educated to a grade C or equivalent in GCSE in English
• At least one year's experience in customer service
• A friendly, patient and a good listener with excellent customer service skills
  
  

The Company

evo - a powerhouse of brands.

evo Group of Companies is the UK and Ireland's largest multi-channel business supplies and services distributor. We operate a centralised distribution network, with distribution centres around the UK and Ireland, complemented by regional cross-dock sites. Our unrivalled logistics platform includes hundreds of our own delivery vehicles, efficiently delivering a vast range of essential goods to workplaces across the nation.

We Recognise That Our People Are At The Heart Of Our Culture Here At Evo And We Are Proud To Employ Over 2,000 People Across Our Industry Leading Brands

VOW Wholesale, VOW Ireland, Banner, Complete, Premvan, Truline & Staples.

The Benefits

• Flexible working
• Pension contributions
• Cycle to work scheme
• Employee Assistance Programme
• State of the art IT equipment
• Volunteer days