Incident Response Manager - #1748585

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Job Description

Join us as an Incident Response Manager

• We’ll look to you to lead the Commercial & Institutional Incident Response team, to co-ordinate the business response to incidents, promote best practices and lead the rollout of processes and procedures to meet our framework requirements and business needs
• You’ll be working collaboratively with business and wider Technology teams to effect business response and recovery activity
• Join a supportive and cooperative environment, where we take a real interest in your professional development
  
  
  

What you'll do

In this leading role, you’ll lead, design and deliver solutions for Incident Response, making sure that all incident management policy standard requirements are interpreted, implemented and followed. Maintaining a focus on our customers and reducing any impacts on them, you’ll make sure that clear, robust plans are in place for the communication of, and response to, incidents. Throughout your work, you’ll be making sure that regulatory and reputational risks are always considered.

Additionally, you’ll be:

• Providing a central escalation point to the businesses for service recovery issues to enhance the process for speedy resolutions
• Analysing the downstream impact of an incident to identify impacted businesses and customers, and attending and providing feedback on any bank led post incident reviews
• Thinking strategically to build bridges between Incident Response and other parts of the Operational Resilience Framework to drive improvements, such as Risk & Controls, Business Continuity and important business services
• Fully understanding root cause and preventative actions by liaising with wider incident management and technology teams
• Building great relationships with the business, including C&I Exco, to support and assure the development of robust resilience plans
• Providing MI using a variety of channels and approaches, to inform and guide critical business decisions and process improvements
  
  
  

The skills you'll need

We’re looking for someone with a comprehensive understanding of our business areas, customers and supporting systems and technology processes. You’ll also need the ability to proactively build and maintain stakeholder relationships across the business and positively influence at all levels, challenging assumptions and demonstrating the bigger picture.

You'll have a proven record of delivering strong performance during high pressure and time-critical situations, with strong communication skills and a leader mindset.

Additionally, you’ll need:

• The ability to work on your own initiative to deliver optimum business solutions, maintaining attention to detail
• Experience of working with senior management, with strong communication skills
• An understanding of customer impacts with business liaison skills
• The ability to work with wider business teams and understand customer related issues and solutions
• Sound working knowledge of Excel, Word and PowerPoint to support critical MI production