Service Delivery Lead - Midlands/Southwest England - #1747574

This role offers the chance to help grow and strengthen client relationships by working closely with operational teams to meet expectations and support business goals. 

Acting as the client’s voice, you’ll ensure their values and priorities are reflected in everything we do. You’ll take ownership of day-to-day queries, resolve issues efficiently, and escalate concerns when needed to drive improvements. 

You’ll be expected to spot opportunities for process improvement, reduce inefficiencies, and monitor financial impacts such as WIP and fee exposure. Supporting audits, managing client requests, and collaborating with delivery teams will also be part of your remit. 

You’ll stand out if you’re customer-focused, results-driven, digitally savvy, and a clear communicator who enjoys solving problems. 

This is perfect for someone who thrives on collaboration, enjoys variety in their day, and wants to make a real impact on client satisfaction. 

• Technical expertise: Have strong technical claims knowledge; Cert CILA or Cert CII qualified.




• Policy and process application: Experience in applying client policies, philosophies, and processes.




• Service mindset: A passion for the delivery of first-class customer service. 




• Growth and support: Maintains and enhances own development; uses experience to support others. 




• Digital and decision-making strength: Customer-centric, goal-orientated, digital innovator, and confident problem-solver. 

The skills that will be developed once working:  

• We will provide all the Sedgwick specific training you need to thrive in this role.

Remuneration & more  

• Competitive salary taking into account skills, experience and qualifications  




• A Self Invested Personal Pension Scheme (SIPP) 




• Holiday allowance of 25 days plus bank holidays  




• Flexible working from our office or your home  

Health & support  

• Private healthcare plan (including pre-existing conditions)  




• Life assurance  




• Employee assistance programme for employee wellbeing    




• Group Income Protection    

Other benefits  

• Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications  




• Discounts on various products and services  

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education. 

Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.  

Think we'd be a great match? Apply now – we want to hear from you.  

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.  

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).