Part Time Retail Sales Advisor - Swatch Birmingham (16 Hours Per Week) - #1744940

The Company

The story of Swatch is the story of a revolution. In 1983, the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words.

Working for Swatch you will be part of a strong and expanding retail network and working for the world’s largest watchmaking group for one of the world’s most popular brands.

Job Description

Sales

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary
• Ensure good knowledge of all functions of watches and other products
• Provide reliable information to customers in all matters relating to sales and customer service
• Help display merchandise as directed
• Contribute to the store reaching its monthly, quarterly and annual sales targets
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store
  
  
  

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures
• Maintain/build a general awareness of products and security hot spots
• Follow Company policy and procedures for opening/closing the store
• Maintain correct processing of all deliveries
  
  
  

Cash Handling/Payment Transactions

• All transactions to be handled in a responsible and secure way
• Till functions, cashing up, payments and general duties
• Dealing with, and handling of, cash, credits cards and international currency
  
  
  

Care of the Store

• Ensure the store is kept clean and presentable at all times
• Back of house and shop floor are both just as important
• Health and Safety aware
• Good Visual Merchandising standards
  
  
  

Communication

• Adhere to company policies and regulations
• Attend briefing sessions as directed by your line manager
• Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear
• Be familiar with international customers customs and culture
  
  
  

Product Knowledge

• Attend regular training days
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions
• Be able to deliver good product knowledge to our customers
  
  
  

Other

• To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager
  
  
  

Profile

Essential

• Positive and outgoing with the ability to naturally converse with customers
• Passionate about providing exceptional customer service, committed to understanding a customer’s needs/expectations with a strong desire to exceed them
• Adaptable with the ability to build strong working relationships within small teams
• Excited to learn about Swatch products and gain a technical understanding of our ranges
  
  
  

Preferred

• Have experience within retail and/or fashion accessories
• Be accommodating to shifts, longer trading hours and staying late for events etc
• Have experience dealing with international customers
• Ability to communicate in multiple languages
• Commercial focus with a desire to exceed KPIs
  
  
  

Job Location: Bull Ring, B5 4BU Birmingham, United Kingdom (England)

Company Address: The Swatch Group (UK) Limited Building 1000 2nd Floor East Wing The Royals Business Park Dockside Road GB-London E16 2QU United Kingdom