Operations Manager - #1740331

Operations Manager UK & Ireland

Office Based near Birmingham (4 days per week min in office)

• £excellent base salary
• Private Healthcare
• Pension
• Free Car Parking
• DIS x4
• 24 days annual leave + 8 bank holidays
• Mobile phone, lap top

Our client is the market leading distributor of manufacturing equipment to blue chip companies in the pharmaceutical, medical devices and electronics sectors.

With over 40 year’s trading, they have built a solid reputation for only supplying the very best, gold standard capital equipment across the Manufacturing Industries they serve in the UK and Ireland. They are synonymous for having first class, in-house technical engineering expertise, customer centric solutions and project management to support the delivery, install and service of premium manufacturing equipment to its clients throughout the purchasing and after sales process.

They truly are a premier, technical distributor of production equipment, with excellent repeat custom in the UK & Ireland, one that you could be proud to join.

Reporting to the Managing Director, a newly created role of Operations Manager has been opened to lead and drive the company’s operations, overseeing all business activities outside of Finance and Equipment Sales.

This exciting new role is to ensure operational excellence, fostering a high-performance culture and to support the company’s strategic growth.

The Operations Manager will be responsible for leading and managing the Irish and UK based teams in Sales Order Processing, Engineering and other key operational functions such as HR, ensuring operational excellence and outstanding customer service, by:-

• Overseeing Internal Sales Department Functions (team of Six):
• Overseeing the management of all machine sales order processing (SOP) and purchase order processing (POP) within the company ERP system (Sage 200).
• Monitoring, track, and proactively manage all open orders to ensure timely fulfilment.
• Maintaining strong communication with the Medial Devices, Pharmaceutical and Electronics Manufacturing customers, providing regular updates on order status on their production machine purchases.
• Ensuring Engineering Department Operational Efficiencies (team of Nine):
• Championing lean principles, automation of processes, drive efficiencies and operational excellence
• Coordinating the delivery of parts and machines to meet customer expectations.
• Preparing and issue quotations for Spare Parts, Consumables, Service Level Agreements (SLA), and Service Work.
• Identify and implement a new automated Engineering Scheduling System to maximize efficiency and responsiveness.
• Providing leadership in Engineering Support, handling escalations swiftly and professionally to ensure customer satisfaction.
• Leading Human Resources and other Core Operational Areas (team of Two):
• Maintain regular in-person engagement with the Irish team, with average monthly on-site visits.
• Conduct regular reviews and performance management of the Operations team.
• Monitor and maintain appropriate staffing levels to meet operational demands.
• Employee Engagement Initiatives

Person Specification

The following knowledge, skills, qualifications, and experience are essential for success in this role:

• Proven experience as an Operations Manager, Operations Director, Senior Project Manager or Engineering Operations Manager or equivalent in people and team management, with the ability to lead, motivate, and develop staff.
• Industry background in order processing within an engineering equipment/production machine sales or related technical manufacturing capital equipment supplier environment.
• Strong attention to detail, with a commitment to accuracy and quality in all aspects of work.
• Ideally having experience in a company selling machines/capital equipment into Tier 1 Pharmaceutical, Medical Device or Electronics Manufacturing or similar manufacturing companies
• Willingness to travel to Ireland on average once a month
• Full clean UK driving licence and valid passport with the ability to work permanently in the UK without sponsorship
• Above all a highly motivated Operations Leader with a professional, customer-focused approach, demonstrating strong interpersonal and communication skills.