IT Service Desk Analyst (1st & 2nd Line) - #1738758
TieTalent
Date: 1 day ago
City: Birmingham
Contract type: Full time
Work schedule: Full day
About
IT Service Desk Analyst (1st/2nd Line) Location: Birmingham (Includes travel to London)
Job Type: Full-Time, Permanent
Our client is looking for a proactive IT Service Desk Analyst to join their tech team, providing 1st and 2nd line support across Windows 10/11, Microsoft 365, and Azure/Entra services.
Responsibilities
Deliver technical support for hardware, software, and cloud services Resolve incidents and service requests following ITIL best practices Support Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive) Manage devices using Microsoft Intune Maintain clear documentation and contribute to process improvements Provide training and top-tier customer support to end usersRequired Experience:
2+ years in an IT support or service desk role Strong troubleshooting skills (Windows 10/11, Microsoft 365, Intune, Azure/Entra) Experience with AD, device setup, and ticketing systems (e.g. ServiceNow) Excellent communication and problem-solving abilities Team player with great time management and a customer-first mindset
If this role sounds like exactly what you are looking for, apply now and provide an up-to-date CV for consideration
Nice-to-have skills
IT Service Desk Analyst (1st/2nd Line) Location: Birmingham (Includes travel to London)
Job Type: Full-Time, Permanent
Our client is looking for a proactive IT Service Desk Analyst to join their tech team, providing 1st and 2nd line support across Windows 10/11, Microsoft 365, and Azure/Entra services.
Responsibilities
Deliver technical support for hardware, software, and cloud services Resolve incidents and service requests following ITIL best practices Support Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive) Manage devices using Microsoft Intune Maintain clear documentation and contribute to process improvements Provide training and top-tier customer support to end usersRequired Experience:
2+ years in an IT support or service desk role Strong troubleshooting skills (Windows 10/11, Microsoft 365, Intune, Azure/Entra) Experience with AD, device setup, and ticketing systems (e.g. ServiceNow) Excellent communication and problem-solving abilities Team player with great time management and a customer-first mindset
If this role sounds like exactly what you are looking for, apply now and provide an up-to-date CV for consideration
Nice-to-have skills
- Azure
- ServiceNow
- Birmingham, England
- Desktop Support
- English
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