Care Coordinator (Birmingham) - #1734629

Muve Homecare is seeking a dedicated Care Coordinator to join their Complex Care division in Birmingham. This role is pivotal in ensuring the seamless delivery of personalized, high-quality care to clients in their homes.

Key Responsibilities:

• Rota Management:


• Develop, manage, and update staff schedules to ensure 24/7 coverage.


• Promptly address last-minute scheduling changes.


• Align rotas with clients' care plans and preferences.


• Recruitment and Screening:


• Actively recruit qualified caregivers.


• Screen candidates by reviewing CVs, conducting interviews, and verifying qualifications.


• Ensure compliance with regulatory standards and company policies during hiring.


• Onboarding New Staff:


• Facilitate the induction process, ensuring new team members are well-trained.


• Provide ongoing support and mentorship during the probation period.


• System Management:


• Utilize care management systems to track schedules, care plans, and compliance records.


• Maintain accurate documentation for clients and staff.


• Identify opportunities to optimize processes and implement improvements.


• Client and Staff Support:


• Serve as the main point of contact for clients, addressing queries and concerns.


• Support staff, fostering a positive and collaborative work environment.


• Conduct regular check-ins with clients and staff to ensure satisfaction and well-being.

Qualifications and Skills:

• Experience:


• Previous experience in care coordination, complex care management, or a similar role.


• Skills:


• Strong organizational and time management abilities.


• Excellent communication and interpersonal skills.


• Proficiency in care management software and IT systems.


• Qualifications:


• Knowledge of CQC standards and regulations (or equivalent).


• NVQ Level 3 in Health and Social Care (preferred but not mandatory).


• Attributes:


• Proactive problem solver with a can-do attitude.


• Empathetic and committed to providing exceptional care.


• Flexible to handle the dynamic nature of care coordination.

Benefits:

• Competitive salary and benefits package.


• Opportunities for professional development and career progression.


• A supportive and inclusive work environment.


• The chance to make a meaningful difference in clients' lives.