Customer Service Officer - #1728536

Spirehouse are currently supporting a West Midlands based Housing Association in need of a Customer Service Officer.

The Opportunity:

My client in the West Midlands is seeking an experienced Customer Service Officer on a permanent basis. You will be part of a team responsible for providing a high quality, professional and efficient customer service to customers including residents, providers and other stakeholders

The successful candidate will:

• Provide a high quality, professional and efficient customer service by telephone and other communication channels including email, chat function and in person
• Provide initial assistance and advice to customers regarding a range of queries, including
• New resident enquiries, ASB complaints, Safeguarding issues & Repairs enquiries
• Accurately record all customer interactions on the system
• Undertake customer satisfaction surveys on a range of services and capture resident insight data to inform service improvements
• Use resident insight and feedback to provide a tailored services
• Provide excellent administrative support to the Resident Services Team
• Liaise with internal customers as required to ensure customer services are delivered in a customer focused and timely manner
• Contribute to continuous improvement using new technologies, best practice and customer insight
• Comply with GDPR requirements and other polices on maintaining personal information and client confidentiality
• Comply with Health and Safety policies and procedures at all times

Further information:

• Interviews to commence ASAP
• Permanent Position
• £24,150 - £28,350
• Full-time working pattern – 37.5 hours
• Hybrid (2 days in the office required)

Requirements:

• Must have similar strong customer service experience within a Social Housing / Charity or Local Government setting

Please apply for this role online or contact Kim Parsons at Avalon for a confidential discussion.

Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.