Vendor Customer Success Manager - 8 Month FTC - #1726330

PLEASE NOTE THAT THIS IS A 8 MONTH FTC ROLE

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join Our Customer Experience Team

Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond to non-stop change as needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated to provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments.

Success. The Softcat Way.

There's a uniqueness to Softcat – what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed.

Building Strong Partnerships and Driving Customer Adoption

As a Vendor Customer Success Manager, you will have a solid understanding of the core architectures of the vendors we partner with, be well versed with pipeline/forecasting and supporting sales opportunities.

As a Vendor Customer Success Manager, you'll be responsible for:

• Engaging with customers to identify business requirements and define a Customer Success Plan
• Introducing and onboarding customers into Vendor programs and agreement portals
• Conducting regular Customer Quarterly Business Reviews to provide insights and support
• Proactively seeking expansion opportunities and driving efficiencies in Customer Experience processes
• Providing regular communication to customers about program updates and changes
• Supporting and improving NPS and Customer Satisfaction scores through feedback groups
  
  
  

We'd love you to have

• Strong influencing skills and ability to articulate, with excellent communication and relationship-building skills
• Proactivity to integrate and work effectively with various teams at Softcat
• Ability to work on their own as well as part of the team
• Willingness to travel across all Softcat Sales offices and manage travel and time effectively
• Prior experience of working within Tech sector is preferred
  
  
  

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you!

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs
  
  
  

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.

You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.