Partnerships Manager - Software Vendors - #1725027

Why this job matters

The Partnerships Manager drives a team to commercial innovation through partnerships, ensures the seamless delivery of partnership commitments, defines go to market approach, and positions BT Group as a key partner across the globe.

The role will drive depth and breadth with around key strategic software partners. Focussing on building relational contracts that accelerate BT’s Digital transformation and create longer term value for the business. The role will support the partners in identifying value creation for BT’s customers and colleagues through their digital experiences.

This role can be based in Birmingham, London or Manchester.

What You’ll Be Doing

• Supports Strategy development and growth of partnerships for BT Group and ensuring Proactive monitoring of vendor performance, triage and service improvement plans, commercial Management of vendor portfolio through multiple lenses (operational, regulatory, legal, reputational, IT security risk etc.)
• Working with partners to hold them to account to meet their performance standards, unblocking issues with them, whilst challenging to maximise the balance of value and performance.
• Managing and developing opportunities with our partners with key focuses on productivity and growth
• Building long term sustainable opportunities to enhance customer value across our partnerships
• Developing pipeline of opportunities through to realisation of savings.
• Operates as an SME within partnerships management, leads a portfolio of partners with the objective of ensuring all services provided by partners are fit-for-purpose and cost effective.
• Works in conjunction with internal stakeholders, with the objective of ensuring that the services provided by partners are managed and measured according to the agreed contractual commitments.
• Leads the implementation of continuous improvement opportunities to improve partnership management processes.
• Ensures key partners align with group partnership strategies, working with critical stakeholders across the region to achieve objectives.
• Identifies and builds new key relationships with strategic partners, with the objective of agreeing areas of mutual beneficial value amongst potential partners.
• Acts as the liaison for partners, proactively identifying and solving partner issues and challenges.
• Drives the analysis of performance data from various sources and the creation of executive level reports.
• Organises contract management activities throughout its lifecycle, including variations, amendments, price adjustments and management of contract change notices.
• Develops KPIs that measure the performance of partners ensuring that any contracted services are fit-for-purpose and value for money.
• Influences partner review meetings with the partners account team to report and review performance.
• Leads the implementation of continuous improvement opportunities to improve partnership management processes.
  
  

You'll Have The Following Skills And Experience

• Commercial awareness / contractual compliance is critical for this role
• Stakeholder Management: Able to establish and maintain stakeholder relationships and facilitates mutually beneficial negotiations to develop solutions, ensuring they meet current and emerging business and technical needs.
• Ability to navigate and interact with many teams across multiple CFU’s: drive collaboration and negotiation.
• Excellent communicator capable of engaging and influencing leaders across all Digital and external partners.
• Data first mindset, defining a sustainable ecosystem to manage, manipulate and provide insight and information to all of Digital on a self-serve basis.
  
  

Benefits

• Annual On target bonus 10% (personal and company multipliers)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• Life Assurance
• Direct share scheme
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
• Discounted EE TV including TNT Sport and the NOW Entertainment membership
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 25 days annual leave (not including bank holidays), increasing with service
• Volunteering days so you can give back to your local community
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’
  
  

About Us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.