Service Manager - #1721651

Rethink Mental Illness are an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. 

We are looking for an experienced and passionate Service Manager to manage and lead our Station Grove Service, in Southport. 

Our Station Grove supported housing service comprises of 18 self-contained flats and communal areas in Southport town centre. It is a medium to low supported housing for individuals with a mental health diagnosis aged 18 and over requiring tenancy, mental health, emotional and living skills support. 

How you will make a difference:

• I provide effective line management to staff, including dealing with conduct, performance and attendance issues under relevant policies and procedures. 
• I take a safeguarding lead role in the service, ensuring effective safeguarding practice and reporting. Establishing effective professional relationship with the safeguarding team.  
• I ensure effective incident and accident management recording, in line with legislation and contractual requirements, adhering to internal policies and procedures and regulatory notifications. 
• I maximise service user experience through developing an effective complaints management culture and recording in line with internal policies and procedures 
• I ensure the delivery of safe, personalised services to each individual service user through assessment, person-centred planning and regular outcome focused reviews of services. 
• I ensure the development of aspirational support planning for individual residents.  
• I ensure safe systems of work, such as personal safety and lone working; and compliance with all Rethink Mental Illness’ safety policies and systems. 
• I develop the quality of information recorded on our case / incident management system and support staff in their use of the system and the culture of person-centred support planning. 

Essential skills and experience required:

• Relevant experience in an operational management capacity in a supported housing or health/social care setting. 
• Knowledge and understanding of the current regulations and the need for the management and delivery of person-centred services. 
• Experience of providing effective supervision, leadership and management of staff. 
• Must have experience of directly working with people with a severe mental illness.  

Who are we?  
 
We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”   
It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.   

Diversity, Equity, Inclusion 
Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation 
We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here. 
Please see further details on our website  
You can also follow us on Facebook / Twitter / Instagram and LinkedIn to find out more about the work we do! 
 

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