IT & AV Support Analyst - #1718754

Job Title: IT & AV Support Analyst

Location: Birmingham (Office-Based)

Job Type: Full-Time

We're looking for a proactive IT & AV Support Analyst to join our team in Birmingham. This hands-on role focuses heavily on AV support, alongside general IT troubleshooting and service delivery. You'll provide technical assistance to users at all levels, ensuring smooth day-to-day operations and excellent customer service.

1. Provide face-to-face and remote IT and AV support.


2. Set up and troubleshoot meeting room equipment and video conferencing tools.


3. Log and resolve incidents and service requests efficiently.


4. Deliver a meet-and-greet service for VIP meetings and events.


5. Maintain strong relationships with colleagues and third-party vendors.


6. Document fixes and contribute to knowledge sharing.


7. Assist with IT equipment moves, reporting, and service improvements.

• Experience with AV/video conferencing equipment.


• Strong IT troubleshooting and customer service skills.


• Calm, organised, and confident under pressure.


• Great communication and problem-solving abilities.

• Commercial IT support experience.


• Knowledge of MS Office, ITIL, and remote support tools.


• Familiarity with mobile tech (Windows, iOS, Android).

If you're tech-savvy, people-focused, and thrive in a busy support role - we'd love to hear from you.