PPSM Manager - #1718696

Programme Manager | Brand Global

FUNCTION: OPERATIONS

REPORTS TO: JLR Programme Director

REPORTING OFFICE: BIRMINGHAM/LONDON

ROLE OVERVIEW:

This role oversees the delivery and project management of all work through the Brand Global team. The Programme Manager ensures projects meet milestones and gateways, escalating issues internally and to the client when needed. Working with the Business Director and Account leads, they ensure successful delivery to JLR. The role involves forecasting as part of quarterly business planning and managing a team of project managers.

The Programme Manager ensures the integration of all channels through end-to-end management of a programme. They collaborate closely with Senior Launch Operation Managers to stay informed of upcoming nameplate projects and coordinate with Resource Directors to align team capacities across departments.

MAIN RESPONSIBILITIES:

PRIMARY FOCUS - The Programme Manager will:

• Take ownership of project delivery for Brand Global projects, escalating risks to senior stakeholders and mitigating them accordingly.


• Create and manage detailed project plans, tracking milestones and gateways.


• Coordinate with the wider Accenture Jaguar Land Rover team, including Account Management, Resourcing, Project Management, and Production teams, to communicate deadlines and forecasts.


• Lead weekly Brief Triage meetings as part of the Global team.


• Contribute to Demand Capacity forecasting and own the Brand Global programme plan.

PROJECT MANAGEMENT - The Programme Manager will:

• Lead project management and delivery of Brand Global projects.


• Manage demand capacity forecasting and share project details with resourcing teams.


• Maintain reporting dashboards for senior stakeholders to monitor project health.


• Attend and steer client/agency briefings, serving as the primary contact for Brand Global timelines.


• Manage project milestones and gateways according to the roadmap and RACI principles.


• Escalate delivery risks and provide mitigation plans.

ACCOUNTABILITY - The Programme Manager will:

• Own the delivery of Brand Global projects.


• Maintain project plans, identifying steps and gateways.


• Monitor out-of-scope situations and coordinate actions with the JLR Delivery Lead.


• Set clear expectations and ensure team alignment with Accenture Song and JLR priorities.


• Proactively identify and escalate risks to avoid impact on SLAs and project scope.


• Manage JLR Global Triage meetings.


• Coordinate with Resource Directors to ensure proper resource allocation and escalate overcapacity issues.

COLLABORATION - The Programme Manager will:

• Participate in QBR Demand Forecast processes, providing timelines and landings across the agency.


• Support and contribute to the wider team and agency outputs.


• Keep relevant departments informed on project status.


• Build and maintain strong relationships within Acenture Song for project timelines.


• Manage integrated brand status updates.

QUALIFICATIONS & EXPERIENCE

· 7+ years in project management roles

· Highly organized with excellent attention to detail

· Agency experience in E2E advertising campaigns, especially brand campaigns, preferred

· Skilled in managing complex workloads and prioritization

· Confident client-facing skills and presentation abilities

· Proficient in Excel, PowerPoint, SharePoint

· Experience with Workfront (SynOps for Marketing) is a plus

· Focus on project management and operations

· Skilled in mitigation planning and programme oversight

· Excellent communication skills, both oral and written

· Strong analytical, problem-solving, and decision-making skills

· Capable of working effectively under pressure and meeting deadlines

· Autonomous working style

· Automotive or Jaguar Land Rover experience is beneficial