PPSM Specialist - #1717026

Operations Manager

Operations Manager

Location: Birmingham (hybrid)

Career Level: CL10

What we do?

As Accenture,  we deliver meaningful customer experiences, which is the new battleground for brands. Marketers today are expected to deliver exceptional customer experiences at the right time, with every interaction – acknowledging the individual. With accelerating complexity, delivering a cohesive brand experience remains elusive. Our Clients, especially CMO’s, are looking for expert global partners who can create, innovate, activate and scale marketing operations programs that deliver increased impact, powerful customer experiences and marketing-led growth.

Role Overview:

The Operations Manager is a key member of the Accenture Jaguar Land Rover Operations team. This role oversees the delivery of nameplate reveal content and high level Stage Gate timings of end to end nameplate projects. They are responsible for tracking and reporting on required inputs and are the ‘go to’ for launch delivery; developing and establishing relationship across all areas of Accenture Song and with the JLR Comms, Launch and Product teams.

Responsibilities:

Primary Focus - The Operations Manager will:

• Report, track and manage delivery of nameplate reveal content.

• Work with the wider Accenture Jaguar Land Rover Team including Account Management, Project Management and Production teams to communicate key deadlines and required inputs.

Project Management - The Operations Manager will:

• Manage and update reporting dashboard that allows senior stakeholders an overview of project health by stage gate and project gateway.


• Report on nameplate reveal status internally and to JLR.

• Track project inputs for nameplate launch content and escalate any risk.

Accountability - The Operations Manager will:

• Obtain input timings and distribute internally


• Ensure cross-channel alignment


• Set clear expectations and work with the team to deliver on Accenture Song and JLR priorities and deliverables


• Proactively identify risks to delivery, escalating when necessary to avoid commercial risk and impact to SLA’s.

• Manage risk and provide mitigation plans to limit Stage Gate and reveal deliverables impact.

Collaboration - The Operations Manager will:

• Actively strive to support and contribute to the output of the wider team and agency


• Attend Weekly Launch Meeting with JLR Stakeholders to report on Stage Gate and reveal deliverables status

• Attend BCB and relevant Brand Global sessions to input into stage gate project timings

Person Specification 

Experience/Skills:

• Sound working knowledge of all aspects of the marketing mix


• Experience working in an advertising agency 


• Innovative and strategic approach to problem-solving


• Experience project managing global processes 


• Adept at working effectively under pressure and meeting deadlines


• Excellent presentation and verbal/written communication skills


• Proficient using Microsoft Excel, Word and PowerPoint for Mac


• Able to articulate and present ideas with conviction - excellent presentation skills (both in-person and via phone) 


• A clear communicator, in person and writing


• Highly organised and flexible

• Automotive experience would be beneficial 

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Please note, the work location for this role will include a mix of working remotely, onsite at a client or in an Accenture office or center.

About Accenture 

We connect deep human and business insights with the power of technology to define and deliver new realities. Experiences that can make lives easier, healthier, safer, and rewarding. At Accenture, we’re reimagining business through experience.

Website: https://www.accenture.com/gb-en/services/song/marketing-transformation

Industry: Marketing & Advertising
Accenture is a global professional services company with leading capabilities in digital, marketing, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. 

We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law

.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement     

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.                                                          

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.