2nd Line Service Desk Engineer - #1713757

We're seeking a 2nd Line Service Desk Engineer to join our IT Service Desk Team – a key role in supporting our organisation to improve technology use and allow colleagues to work smarter, now and into the future.

In this varied and fast-paced role, you'll provide an effective and customer focused 2nd line support service, covering all of our business systems and equipment across our estate of offices and schemes. As the technical point of escalation, you'll take ownership of service requests by diagnosing and resolving faults from colleagues and contractors, meeting or exceeding defined targets. Importantly, you'll act as a Service Owner for some of Midland Heart's IT services – the Service Delivery Team are embarking on an exciting period of transition so continuous improvement will be at the forefront of services you'll drive forward.

This is a full time role, working on a rota between the hours of 8am and 5pm. You'll be based onsite on our IT Service Desk at our Bath Row Birmingham office, with travel to other Midland Heart sites as and when needed.

Our ideal candidate? We're seeking someone with excellent communication skills who strives to deliver a brilliant customer service. You'll also have the following skills and experience:

• Previous 2nd Line IT Service Desk experience, with experience of providing 2nd Line support across multiple sites.
• Strong technical expertise, including knowledge and experience of IT hardware and software including Microsoft Exchange 365 administration, business applications, desktop applications, Audio Visual equipment, Intune mobile device management, wider telephony and networking.
• Enthusiasm and adaptability when it comes to transformation and change – you'll play a key role in driving continuous improvement by seeking out improvement opportunities and utilising your enthusiasm to bring your peers on the journey!
  
  

Our sites span a wide geographical area so candidates must be able to evidence the ability and willingness to travel with kit to remote areas of the Midlands region, often inaccessible by public transport, and at short notice, to be considered for the role.

Who are Midland Heart? We're one team working together for our tenants. We're a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Interested? Click on "Candidate Information" below for a full Role Profile. To apply submit a CV and a Cover Letter explaining why you've got the right skills for this role.

We'll reach out to suitable candidates soon after applying to talk through your skills and experience in more detail. If the initial call goes well, you can expect to be invited to take part in a Group Assessment planned to take place on Friday 13th June 25.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.