Senior Service Transition Manager - #1712600

Job Title: Senior Service Transition Manager

Band: 5

Salary: £57,954 - £65,400

Location: Liverpool/Newport/Norwich/Birmingham

Terms: Permanent

Hours: Full time/compressed

Closing Date: 02/06/25

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Are you passionate about transforming digital services in the public sector? Do you want to lead the strategic direction of service management for an organisation handling over £30bn in public procurement? Join us in shaping the future of government digital services and drive excellence in service delivery.

Job Summary

To lead complex service transitions for CCS's digital transformation program, managing the transition of multiple services into DDS ownership while ensuring service continuity and stakeholder satisfaction.

Directorate Overview

The Digital & Data Services (DDS) directorate is at the heart of CCS's digital transformation journey, responsible for delivering modern, efficient, and user-centred digital services that support over £30bn of public sector procurement annually. We're building a world-class digital capability that will revolutionise how the public sector buys common goods and services.

Team Summary

You'll lead a growing service transition management function responsible for the design, transition, and operation of critical digital services. Your team will drive service excellence, ensuring robust service delivery while implementing modern service management practices aligned with ITIL 4 principles and government service standards.

Key responsibilities:

• Lead and develop a high-performing service transition management team, building capability and fostering a culture of continuous improvement.
• Set the strategic direction for service transition management across CCS, ensuring alignment with government digital service standards and ITIL 4 practices
• Lead the successful transition of all digital services into DDS, ensuring minimal disruption and maximum value
• Drive the development and maturation of service transition management processes.
• Build and maintain strong relationships with senior stakeholders across the organisation, acting as the escalation point for critical service issues
• Champion user-centred design principles and ensure services deliver value to our stakeholders
• Manage relationships with key suppliers and delivery partners, ensuring effective service integration
• Drive the adoption of cloud-first approaches and modern service transition management practices
• Lead the development and monitoring of service level agreements and performance metrics
• Lead the strategic planning and execution of large-scale service transitions, focusing on XL and L complexity services
• Develop and maintain the service transition framework, methodology, and governance structures
• Drive the maturity of service management processes aligned with ITIL 4 practices
• Lead the service discovery and assessment process, including T-shirt sizing evaluations
• Oversee transition managers and coordinate with other workstreams and Domains
• Ensure successful knowledge transfer and documentation
• Manage transition risks and dependencies

Essential Criteria (to be assessed at application stage):

• Extensive experience leading complex service transitions in government/enterprise environments
• Deep understanding of ITIL 4 practices and service management frameworks
• Track record of stakeholder management at senior levels
• Experience developing and implementing service transition methodologies
• Knowledge of government digital service standards

Success profiles (To be assessed at interview stage):

Experience

Behaviours:

• Changing and Improving
• Working Together
• Delivering at Pace

Technical:

• Service transition management
• Risk management
• Experience with service management tools and technologies

(A link to the Civil Service Success Profiles Framework is provided below)

Success Profiles Framework

What we will offer you, here are some of the benefits you can expect:

• Competitive salary
• Generous pension scheme
• A discretionary non-contractual performance related bonus
• Working remotely in addition to working in advertised office location
• Flexi time scheme (available for B1-B6)
• Minimum 25 days annual leave to a maximum service related 30 days excluding bank

Explore fully how we will reward your work.

Want to make a difference? Find out more about the rewarding work that we do in our candidate pack

At CCS, we actively support, promote and celebrate our differences for the benefit of our employees, suppliers and customers. CCS is proud to be an equal opportunities employer. CCS believes that diversity and inclusion is critical to our success and we seek to recruit, develop and retain the most talented people.

We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact [email protected]

Working flexibly, delivering outcomes

CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week, which may be subject to change) in CCS office locations or off site meetings with suppliers, customers, partners, networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning, as well as working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values.

Selection Process

Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. The sift and interview times and dates to be confirmed. (Subject to change)

To find out more about our recruitment process please click here

Please note: Applicants can make use of artificial intelligence but the information presented at application must be factual.

A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact [email protected].

Complaints procedure:

Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners’ Recruitment Principles details of which can be found at http://civilservicecommission.independent.gov.uk

If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact [email protected] in the first instance.

If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at [email protected]