HR Admin Assistant - #1708407

Job Description

West Midlands Police is seeking a dynamic and passionate HR Admin Assistant to join our team! This is an exciting opportunity to provide first-class, multi-channel, customer-focused services while contributing to the safety and wellbeing of the West Midlands region.

Key Responsibilities

• Assist in delivering first-class customer services across multiple channels.
• Become knowledgeable in all aspects of HR policies, processes, systems, service level agreements, and performance targets.
• Collaborate with a goal-oriented team to achieve outstanding outcomes for our customers.
• Respond promptly to customer inquiries via face-to-face interactions, emails, phones, and letters, ensuring all services are delivered right the first time, on time, and in the simplest manner.
• Place the customer experience at the heart of every service delivered.
• Actively promote the use of self-service and new ways of working, empowering customers with the tools they need.
• Provide innovative recommendations to improve service quality, cost-effectiveness, and overall customer satisfaction.
  
  

What We’re Looking For

• A proactive individual with a passion for customer service and a drive to excel in your role.
• Strong communication skills and the ability to engage with a diverse range of people.
• A keen willingness to learn and quickly fill knowledge gaps.
• A collaborative team player who thrives in a goal-oriented environment.
  
  

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

Vetting: Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical: Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.

Hours: Monday to Friday - 08:00 - 16:00

Interviews: Interview dates to be confirmed.

Contact: For further information, please contact Natalie James-Wall ([email protected]) or Rohini Begum ([email protected]).

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview. 

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

“Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities”

About Us

West Midlands Police is the second largest police force in the country, covering an area of 348 square miles and serving a population of almost 2.8 million.

The region sits at the very heart of the country and covers the three major centres of Birmingham, Coventry and Wolverhampton. It also includes the busy and thriving districts of Sandwell, Walsall, Solihull and Dudley. Leisure, retail and conference amenities, together with Premiership and Championship football teams, attract millions of visitors annually.

The West Midlands is an area rich in diversity, with 18 per cent of its population from ethnic minority backgrounds.

An average of 170,000 motorists travel through the region daily, making its motorways some of the busiest in Europe.

Against this backdrop, the force deals with more than 2,000 emergency calls for help every day, as well as patrolling the streets and responding to incidents 24-hours-a-day, seven days a week.