Customer Service Advisor - #1707413

We are seeking an enthusiastic Business Process Administrator to assist in the reliable and timely execution of transversal business processes in a Back Office environment, based at our offices in Alpha Tower, Birmingham City Centre.

1. Facilitating reliable execution of transversal business processes in a Customer Services Back Office environment.


2. Ensuring business process performance (e.g., accuracy, speed of execution, output quality) is within acceptable parameters.


3. Supporting the Invoicing Team with customer service tasks, including creating, downloading, and outsourcing customer invoices, and handling customer requests related to purchase orders and copy invoices.


4. Timely and accurate creation of customer accounts into the ERP system.


5. Timely and accurate amendments to customer accounts in the ERP system.


6. Monitoring multiple Customer Service inboxes to address a wide range of queries.


7. Executing Back Office Customer Service Administration tasks in a target-driven environment.

• Confident and clear communication skills.


• Logical problem-solving ability.


• Ability to work under pressure in a target-driven environment.


• Ability to quickly learn IT systems.

At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, customers, patients, community stakeholders, and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We believe that a diverse organization fosters innovation and allows individuals to express their talents, contributing to our collective success and creating an engaging environment in a changing world.

We are a world leader in gases, technologies, and services for Industry and Health.

Through the passion and diversity of our people, we leverage energy and environmental transition, healthcare changes, and digitization to deliver greater value to our stakeholders.

Join us for a stimulating experience with opportunities for learning and development in an open, collaborative, and respectful environment.

Discover what your professional journey at Air Liquide could be here!