Customer Support Advisor - #1706267

Location: Hybrid (Office-based in the UK)
Salary: Competitive hourly rate
Hours: 9:00am – 5:30pm (Monday to Friday, 1-hour lunch break)
Contract Type: Temporary (length of campaign to be confirmed)

Are you a confident communicator who thrives on speaking to people? Do you enjoy delivering excellent service and working in a fast-paced, target-driven environment? If so, we want to hear from you!

We’re looking for an Outbound Call Advisor to join our ClearConnect team for a temporary call campaign focused on engaging with members about their membership upgrade options. This is a fantastic opportunity to gain experience in a friendly, professional environment and make a real impact by helping members get the most out of their service.

This role is ideal for someone with excellent telephone manners, strong attention to detail, and a positive, can-do attitude.

• Make outbound calls to members using a predefined script

• Hit a target of 28–30 calls per hour

• Capture key outcomes such as whether members:

  • Have received an upgrade email/letter

  • Are interested in upgrading their membership

• Record and update call outcomes in a central spreadsheet

• Update member contact information including new phone numbers, addresses, or email details

• Leave voicemail messages when members are unavailable

• Schedule call-backs for members who request a later conversation

• Escalate issues to the Supervisor or Manager as needed

• Deliver first-class customer service and maintain a professional and helpful tone at all times

• Clear, confident communication skills and a friendly phone manner

• Comfortable working in a high call volume environment

• Detail-oriented with accurate data entry and record-keeping skills

• Able to stay organised and manage a high-paced workload

• Experience in a customer service or outbound call role is desirable

• A positive, proactive approach and willingness to go the extra mile for the customer

• Able to work collaboratively and take direction from team leads

ClearCourse is a fast-growing group of software and payments businesses with a focus on innovation, collaboration, and customer excellence. We believe in supporting our people, even in temporary roles, and providing an inclusive and welcoming place to work.

While this is a temporary position, you’ll be part of a supportive and friendly team, with the potential for future opportunities as our business continues to grow.

Why ClearCourse?

We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business.

As a ClearCourse employee, you’ll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one the UK's Best Workplaces For Wellbeing in 2023.

At ClearCourse we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.

Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.