Head of Corporate Services - West Midlands (Ref: 5654) - #1701894

This position is based at 19th Floor, Centre City, 5-7 Hill Street, Birmingham, West Midlands, B5 4UA

Job Summary

Please refer to the job description

Job Description

Overview of the job

This post is responsible and accountable for leading and delivering high quality corporate services on behalf of the Regional Probation Director. As a member of the Senior Management Team, the post holder is required to lead effective Business Planning activity and NPS corporate functions, manage and direct business partner activity within the region, and take full responsibility for ensuring critical business services across the region are strategically aligned. This post will be responsible for providing services that directly support front line operational staff. An understanding of the wide range of probation policies and procedures across the organisation is required.

Summary

The purpose of the role is to manage the delivery of corporate support services on behalf of the Regional Probation Director.

The job holder will be accountable for developing and delivering short, medium and long-term strategic business plans for the region, with overall responsibility for implementation. These plans must ensure opportunities to improve efficiency and effectiveness are proactively pursued.

The job holder will put in place appropriate governance arrangements to oversee the delivery of corporate services, identify and manage corporate risks, and escalate any significant issues to the attention of the Regional Probation Director. They will be accountable for ensuring adequate management/financial contracts and processes are in place for the region.

Responsible for representing the region in the development, improvement and implementation of collaborative working arrangements for corporate services polices and processes, including engagement with Headquarters and Shared Services.

The job holder will directly manage and co-ordinate the activity of Business Managers across the region (including litigation and inquests), and teams responsible for ICT, Complaints, the Divisional Support Hub, Equalities and Staff Engagement to ensure a consistent approach is deployed across all business units.

The job holder will also oversee and provide strategic direction for the delivery of functional leadership services such as HR, Finance, Learning and Development, Health and Safety and Business Strategy and Change, to ensure that all corporate services operate effectively across the region.

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

• Accountable for the development and delivery of the Regional Business Plan and business risk registers, with overall responsibility for implementation.
• Accountable for ensuing corporate governance is embedded, monitored and reviewed in the region.
• Accountable for delivering all objectives within delegated budget including for specific programmes of work (e.g. regional learning and development budget).
• Monitor and control the overall use of the regional budget, ensuring there are appropriate governance frameworks in place to promote accountability.
• Responsible for ensuring management information systems are in place to monitor, analyse and report on corporate performance across the region identifying operational, resource or organisational issues that may impact on performance or increase business risk e.g. Health and Safety, L&D.
• Lead business partner activity across the region, taking a collaborative approach and ensuring the Regional Probation Director is updated with timely progress reports.
• Lead Business Manager activity across the NPS region ensuring compliance with policy and process in corporate activities.
• Lead the development of regional corporate support systems, policies and processes in response to business need in order to review and assess effective practice in business services.
• Responsible for ensuring the delivery of strategic employee communications utilising a range of techniques to suit the needs of the audience, the message and the objectives of active engagement.
• Provide leadership and management of the Regional Complaints Team ensuring compliance with policy and process.
• Identify opportunities for more efficient delivery of business services and develop proposals to convert those opportunities into new ways of working.
• Ensure effective HR systems are in place to manage and develop staff in line with organisational HR policies and procedures in order to achieve performance objectives and enhance productivity.
• Liaise with staff to receive, collate and analyse corporate performance information, developing systems and compiling reports as necessary.
• Develop and utilise data to identify trends and take appropriate action to maintain and enhance performance.
• Plan, implement and manage systems for the exchange of sensitive information, data and intelligence.
• Accountable for ensuring all risk assessments are undertaken in line with Health and Safety and staff are made aware of their personal responsibility to ensure Health, Safety & Fire compliance.
• Lead a culture within the region that promotes equality and values diversity through the effective development and implementation of systems, policies and processes.
  
  

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

Summary

The purpose of the role is to manage the delivery of corporate support services on behalf of the Regional Probation Director.

The job holder will be accountable for developing and delivering short, medium and long-term strategic business plans for the region, with overall responsibility for implementation. These plans must ensure opportunities to improve efficiency and effectiveness are proactively pursued.

The job holder will put in place appropriate governance arrangements to oversee the delivery of corporate services, identify and manage corporate risks, and escalate any significant issues to the attention of the Regional Probation Director. They will be accountable for ensuring adequate management/financial contracts and processes are in place for the region.

Responsible for representing the region in the development, improvement and implementation of collaborative working arrangements for corporate services polices and processes, including engagement with Headquarters and Shared Services.

The job holder will directly manage and co-ordinate the activity of Business Managers across the region (including litigation and inquests), and teams responsible for ICT, Complaints, the Divisional Support Hub, Equalities and Staff Engagement to ensure a consistent approach is deployed across all business units.

The job holder will also oversee and provide strategic direction for the delivery of functional leadership services such as HR, Finance, Learning and Development, Health and Safety and Business Strategy and Change, to ensure that all corporate services operate effectively across the region.

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

• Accountable for the development and delivery of the Regional Business Plan and business risk registers, with overall responsibility for implementation.
• Accountable for ensuing corporate governance is embedded, monitored and reviewed in the region.
• Accountable for delivering all objectives within delegated budget including for specific programmes of work (e.g. regional learning and development budget).
• Monitor and control the overall use of the regional budget, ensuring there are appropriate governance frameworks in place to promote accountability.
• Responsible for ensuring management information systems are in place to monitor, analyse and report on corporate performance across the region identifying operational, resource or organisational issues that may impact on performance or increase business risk e.g. Health and Safety, L&D.
• Lead business partner activity across the region, taking a collaborative approach and ensuring the Regional Probation Director is updated with timely progress reports.
• Lead Business Manager activity across the NPS region ensuring compliance with policy and process in corporate activities.
• Lead the development of regional corporate support systems, policies and processes in response to business need in order to review and assess effective practice in business services.
• Responsible for ensuring the delivery of strategic employee communications utilising a range of techniques to suit the needs of the audience, the message and the objectives of active engagement.
• Provide leadership and management of the Regional Complaints Team ensuring compliance with policy and process.
• Identify opportunities for more efficient delivery of business services and develop proposals to convert those opportunities into new ways of working.
• Ensure effective HR systems are in place to manage and develop staff in line with organisational HR policies and procedures in order to achieve performance objectives and enhance productivity.
• Liaise with staff to receive, collate and analyse corporate performance information, developing systems and compiling reports as necessary.
• Develop and utilise data to identify trends and take appropriate action to maintain and enhance performance.
• Plan, implement and manage systems for the exchange of sensitive information, data and intelligence.
• Accountable for ensuring all risk assessments are undertaken in line with Health and Safety and staff are made aware of their personal responsibility to ensure Health, Safety & Fire compliance.
• Lead a culture within the region that promotes equality and values diversity through the effective development and implementation of systems, policies and processes.
  
  

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

Person specification

Please Refer To The Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Delivering at Pace
• Leadership
• Communicating and Influencing
• Working Together
• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance
  
  

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

• Name : SSCL Recruitment Enquiries Team
• Email : [email protected]
• Telephone : 0345 241 5358
  
  

Recruitment team

• Email : [email protected]
  
  

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints

https://jobs.justice.gov.uk/careers/JobDetail/5654?entityId=5654