Senior User Researcher - #1700761

DWP. Digital with Purpose.

We are looking for a Senior User Researcher to join our community of tech experts in DWP Digital.

We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Experience as a user researcher or appropriate experience in other fields of research.
• Experience of advising colleagues on the best research tools and methods to use to assure best practice in research.
• Experience of collaborating with other researchers on research projects.
• Experience of championing, planning and conducting research approaches which are inclusive of all users. Experience and understanding of the ethical and data governance requirements of conducting research.
• Experience of working with senior stakeholders/clients. Experience of persuading others on the value of research, defending research findings and challenging others on the use of research.
• Experience of working with constraints and adapting approaches to mitigate against constraints.

You and your role

Lead meaningful research. Improve digital services. Join DWP as a Senior User Researcher and shape experiences that truly serve the millions who rely on them.

In this role you'll mentor and support fellow researchers, fostering a strong community that drives high-quality user research across the Department.

By championing user-centred design, you will ensure services are built with accessibility and inclusivity in mind.

Using both qualitative and quantitative research methods, you'll work within agile teams to continuously improve digital services.

Your insights will shape decision-making, ensuring that solutions align with user expectations while maintaining efficiency, ethical standards, and compliance with best practices.

You'll also be part of a thriving User Research community, where you'll have opportunities in coaching, mentoring and the support to develop your skills and career, with learning that suits you.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £66,058.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £19,137 per year.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023(Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable, so our application and selection process is just two stages:

Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.

Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.