Third Party Capture Handler - #1700073

Department: Claims Management

Location: Birmingham

Description

Davies Group are looking to recruit a Third-Party Capture Claims Handler to work within our Vehicle Replacement Group team in Birmingham. We are looking for a motivated, reliable, and passionate individual with a strong background in Administration or Customer Service.

At Davies, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.

What will your day look like:

• Communicating with parties involved in car accidents and gathering information for the purposes of processing and assessing the claim
• Managing a caseload of claims to plan telephone contact and updates with the client, the insurance company and other third parties involved in the claim
• Keep quality records of the history and up to date position of claims awaiting hire decisions or hire arrangements
• Provide advice to client regarding the claim and any additional services offered by the business
• Comply to all technical and regulatory processes and procedures
  
  

Knowledge and Abilities:

• Previous experience in a busy administration / customer services role.
• Proactive in solving problems and organising own workload
• A quick learner with a natural ability to understand processes and technical information
• A background in an insurance or credit hire business would be an advantage
• A good overall ability with technology including Microsoft office packages
• A good standard of education
  
  

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay
  

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan