Head of Learning & Development - #1700069

Position: Head of Learning & Development

Location: Sutton Coldfield, West Midlands

Job Type: Full-Time, Permanent

Salary: £70,000 + car allowance + annual bonus

Are you a strategic and innovative leader with a passion for developing talent? We are seeking a dynamic Head of Learning & Development to lead our comprehensive learning strategy across all divisions.

As a pivotal team member, you will design and implement a scalable learning strategy, leveraging AI, digital tools, and personalised learning pathways to enhance our colleagues’ skills, performance, and career development.

Why This Role Matters

At Dignity, we believe our people are our most valuable asset. As one of the UK’s largest and most trusted end-of-life providers, we support families through every stage of their journey. Our reach extends across Dignity Funerals, the Crematoria and Memorial Group (CMG), Dignity Funeral Plans, and Farewill, providing compassionate care and essential services.

With over 500 funeral homes, 45 crematoriums, and a wide range of support functions between Sutton Coldfield and Maidenhead, your role will be to shape our learning culture, ensuring colleagues at all levels have access to impactful, inclusive, and future-focused learning experiences.

The Role

This is a strategic leadership role that blends innovative learning design with strong stakeholder management.

You will be responsible for:

• Designing and implementing a scalable, data-informed learning strategy across all business units.
• Leading the delivery of onboarding, induction, regulatory, and compliance training.
• Leveraging digital tools, including the Learning Management System (LMS), to personalise learning and track performance.
• Maximising the use of the apprenticeship levy and developing clear career pathways.
• Partnering with senior leaders and HRBPs to identify skills gaps and develop targeted learning solutions.
• Managing external training providers to ensure high-quality, cost-effective delivery.
• Fostering a learning culture through continuous professional development, mentoring, and leadership programs.
• Managing and developing a team of L&D professionals.
• Ensuring efficient and effective use of the L&D budget.
  
  
  

About You

We’re looking for someone who:

• Has extensive experience in a senior L&D leadership role, ideally in a multi-site, customer-facing environment.
• Is passionate about designing impactful learning solutions and building future skills.
• Understands the complexities of delivering learning at scale and is comfortable with digital learning platforms.
• Is a strategic thinker with strong stakeholder management skills.
• Has a proven track record of developing high-performing L&D teams.
  
  
  

Desirable experience:

• Strong knowledge of UK apprenticeship standards, levy funding, and regulatory training requirements.
• Experience with Learning Management Systems and AI-powered learning tools.
• Qualified in psychometric ability testing and profiling.
  
  
  

What We Offer

• A strategic leadership role with a significant impact on the organisation.
• 25 days annual leave + bank holidays.
• Company pension, life assurance, and employee assistance programme.
• BUPA private healthcare (Family).
• Car allowance.
• Annual company bonus (up to 10%).
  
  
  

What are the next steps?

If this sounds like the right role for you and you’re ready to lead a future-focused learning strategy, simply click the ‘apply’ button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.

About Us

At Dignity, we’re here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life’s most difficult moments. Our team is the heart of our success, and as Head of Learning & Development, you will be instrumental in developing this exceptional team.

FCA Statement

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Equality, Diversity and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.