Recoveries Supplier Journey Developer - #1698045

Join us as a Recoveries Supplier Journey Developer

• This role is a chance to help deliver on our ambitions to build and run the digital bank of the future
• You’ll continually identify opportunities to digitise, improve and manage the customer journey to deliver increased value and an effortless customer experience
• It's an opportunity to be at the heart of changing our customers' experiences, and how they bank with us both now and in the future
  
  

What you'll do

As our Recoveries Supplier Journey Developer, you’ll lead and manage allUnsecured Recoveries suppliers which include a number of debt collection agencies, Individual Voluntary Arrangements (IVAs), Debt Purchasers and other specialist suppliers. You'll deliver a prioritised journey backlog to improve the end-to-end customer journey, including identifying opportunities and providing your expertise. Working in sprints as part of a self-organising team, you'll make sure that we place the customer at the heart of everything we do, while retaining a commercial drive. To do that you'll build anunderstanding of, and anticipate their needs, andyou'll gather early feedback on what will deliver value.

Day-to-day, You’ll Be

• Delivering, consolidating and automating all business performance and proposition activities that keep the customer journey running effortlessly
• Monitoring competitor activity across the journey portfolio and actively identifying responses to market changes
• Managing supplier governance, assurance, risks and incidents effectively and looking for opportunities to increase resilience and outcomes within the customer journey
• Making empowered decisions to deliver the prioritised digital journey backlog
• Leading and coaching a team of supplier managers
• Monitoring and driving supplier performance through MI and effective supplier management
  
  

The skills you'll need

We’re looking for someone who can put the customer at the heart of what they do and deliver great customer value. You’ll have expertise in product proposition and process design, change delivery, and customer experience design and you'll have good knowledge of critical Agile capabilities and ways of working.

We’ll Also Expect

• Experience and process knowledge of unsecured recoveries suppler management
• An understanding of collections and recoveries practises
• Effective stakeholder management and engagement skills, with the ability to developimpactful presentations and present to various audiences
• The ability to use data to drive commercial decisions and improve the customer journey
• Experience of driving and delivering innovative ideas, looking at harnessing digital and technological advances that truly benefit our customers
• The ability to identify and envision what the future of digital banking could look like
• A proven ability to adapt to quickly changing environments
• A talented communicator who can inspire and engage both customers and colleagues