Human Resources Coordinator - EY - #1696799

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Role description: HR Coordinator/ Time Off coordinator (Level 1 - Associate)

Reporting to: Time Off Team Leader

Location: Birmingham (Full time, hybrid working, currently a minimum 1 day per week in office)

Working as part of EY's UK Talent Shared Services (UK TSS) centre, the Time Off coordinator will be responsible for processing all time off requests and sickness absence.

The opportunity

In this role, you will provide efficient and effective processing of HR administration within specific procedural and service guidelines. You will be responsible for the accurate and speedy processing of all leave of absence activity (family leaves, unpaid leave, sickness absence etc) in accordance with agreed key performance indicators, and the coordination of this information for the precise processing of payroll activity.

You will have the opportunity to develop professional working relationships with key Talent stakeholders including HR Business Consultants and other operational contacts. You should be committed to your own personal development through completion of appropriate learning, and the development of the team by identifying potential process improvements. You will also have the opportunity to contribute to wider Talent Shared Services and HR projects and initiatives.

Your Key Responsibilities

• Deliver excellent service in line with leave of absence processes and ensure service level agreements are achieved. Follow work instructions to execute transactions of requests for time-off during employment.
• Undertake cyclical activity aligned to the annual operational calendar.
• Self-review that all process steps and payroll actions are fully completed to ensure accurate payroll processing and eradication of errors.
• Action housekeeping and other related reports, taking appropriate actions identified within the reports.
• Process administration in relation to employees requesting time-off including: sickness absence, maternity, paternity, shared parental leave and unpaid leave.
• Resolve queries initiated by the EY Help HR Contact Centre team that require further investigation. Ensure satisfactory closure of issues that develop into cases, and ensure any learning is taken on board.
• Maintain an up to date knowledge of current EY policy and process developments.
• Ensure compliance with the Firm's policies, best HR practice and employment legislation at all times.
• Regularly support the continuous improvement initiative.
  
  
  

Skills and attributes for success

We are looking for people with previous administration experience, ideally within a service delivery environment.

To qualify for the role you must have:

• An ability to work to and enhance prescribed HR procedures
• Attention to detail and a focus on accuracy and quality
  
  
  

Ideally, you'll also have:

• Knowledge of operational HR systems
  
  
  

What we look for:

We are looking for an enthusiastic individual with excellent communication and client service skills. If you have a strong interest in providing generalist HR administration, if you are a team player who supports your colleagues and you're committed to your own personal development, this role is perfect for you.