Service Controller - #1696250

Rentokil Specialist Hygiene

Service Controller

Birmingham

£23,992

Permanent - Full Time - 37.5 hours per week

Rentokil Specialist Hygiene, part of the Rentokil Initial Group, is a FTSE 100 company and rated Glassdoor’s 7th Best Place to Work 2018. Rentokil Specialist Hygiene is one of the UK’s leading providers of specialised deep cleaning and specialist industrial cleaning and disinfection services.

The main purpose of this role is to plan service work within your branch to ensure that branch targets are met and process all relevant paperwork. The successful candidate will act as a point of contact for both service personnel and customers. Liaison will also be required with the sales team in order to schedule jobs and discuss the information on survey reports.

Duties and Responsibilities for this Service Controller role:

• Produce and send a weekly programme of work for each of the service personnel
• Liaise with customers to book service work (as required by the customer)
• Check and input time sheet details onto the branch system
• Check service personnel expense forms and overtime claims
• A service weekly forecast should be prepared in conjunction with the Service Manager and/or the Branch Manager
• Act as a point of branch contact for service personnel
• Deal with customer service related queries in an efficient manner
• Forward any sales enquiries to the branch sales team.
• Compile service reports and any other reporting material required by the National Accounts Department
• Prior to month end, ensure that the charging arrangements are correct for all, emergency calls, special disinfection work etc
• Complete all service monitoring required
• Ensure copies of hazard assessments and work details are provided to service personnel before they commence work on a customer’s premise.
• Arrange for the availability of materials/preparations/chemicals required for the service staff to carry out their work

Requirements

To be eligible for this Service Controller Role you must have:

• Strong commitment to delivering excellent customer experience
• Previous experience in working in a fast paced office environment & under pressure
• Microsoft proficient
• Strong organisational skills and effectively manage and prioritise workload
• Willingness to learn new computer systems
• Ability to communicate at all levels with a confident telephone manner
• Ability to work in difficult situations and able to resolve
• Route Planning/Optimisation is desirable but not essential

Benefits

• Additional opportunities to earn more with regular bonus and commission schemes.
• Salary grading system - linked to performance for those keen to develop their career within our business.
• Opportunity to contribute to a Private Healthcare scheme.
• Enrolment in our company pension scheme.
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
• Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers.
• Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
• Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
• Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.

A Company Putting “People First”

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

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Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here