Customer care administrator - #1694848

A leading house builder are currently looking for a customer care administrator to join a fast-paced customer care team working on new build homes in the West-Midlands region.

The company are a highly regarded housing contractor delivering a range of properties from new build homes for first time buyers to family homes in the West-Midlands region.

Reporting to a customer care manager you will be performing administrative tasks for the customer care team.

Standard tasks and duties will include:

• Work closely with the Customer Care Manager to ensure that relevant administrative tasks are dealt with efficiently.
• Perform general departmental administration tasks as and when required to meet the needs of the department.
• Manage and maintain relevant filing systems and databases.
• Liaise with internal and external customers/contacts to ensure a smooth flow of information.
• Monitor costs incurred by the department.
• Ensure effective and efficient processing of documents through Company systems, working within set time frames.
• Monitoring the Customer Care inbox to ensure emails are dealt with effectively.
• Liaising with nominated subcontractors.
• Making courtesy calls to new and existing customers to book and follow up defect works.

Customer care administrator requirements:

• Experience of working in an administration/secretarial role.
• Intermediate to advanced level of proficiency with MS Office programs and a good standard of written English.
• Ability to generate professional correspondence unaided.
• Self-disciplined individual, with demonstrably good time management skills and the ability to manage several priorities.
• Ability to multi-task, and work efficiently and accurately under pressure.
• Team players who are supportive of colleagues.
• Professional and pleasant manner in dealing with internal and external customers
• Excellent telephone skills

Package on offer:

The company are offering a competitive salary, company pension scheme, private medical insurance and various other employee benefits.

How to apply

To apply for the Customer Care administrator role, please contact Max Davies on (phone number removed) or apply via the link below.