Customer Service Advisor - #1692238

Are you ready to play a key role in helping our members achieve their financial goals? As a Loans Processor, you’ll be the detail-oriented professional working behind the scenes to ensure loan applications are handled smoothly and efficiently.

This is more than just a processing role - it’s an opportunity to bring your organisational skills, problem-solving mindset, and commitment to excellent service to a team that values collaboration and a member-first approach.

If you thrive in a fast-paced, detail-focused environment and enjoy being part of a mission-driven organisation, we’d love to hear from you!

What we’re looking for

To thrive in this role you will have:

• Experience in an administration or customer service role
• Excellent communication skills
• Evidence of numerical ability
• The ability to multi-task and work on your own initiative

You are ideally suited if you also have:

• Understanding and appreciation of the Credit Union movement
• Experience working in a regulated environment

This role will be a great fit for you if you are:

• Self-motivated and well-organised
• Confident using MS Office
• On board with our organisation values – Reliable, Respectful, People-Centric and Passionate.

What we are offering

You don’t need to have any experience in a Credit Union as full training is provided. Hybrid working is available for all employees, with a minimum 3 days at our offices in Birmingham (between 9am and 4:30pm) and the rest from home if you prefer. We offer enhanced leave, an employer-contributed pension scheme and a friendly and relaxed working environment where you will be supported to develop yourself and your career.

Serve and Protect is a great place to work, but don’t take our word for it! We are a Great Place to Work certified company and also earned a place on the Best Workplaces (Small), Best Workplaces for Wellbeing (Small) and Best Workplaces in Financial Services and Insurance (Small & Medium) in 2023.

Job Type: Full-time

Pay: From From £22,932.00 per year

Additional pay:

• Performance bonus

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Sick pay
• Store discount
• Work from home

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer Service: 1 year (preferred)

Work Location: Hybrid - 3 days in Birmingham office (B26 3EA), 2 days from home