Senior Customer Service Advisor - #1691847

Senior Customer Service Advisor

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  Working hours: 8 AM - 6 PM (core hours 9 AM - 5 PM).


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  Weekend working: May be required weekend working 9 AM - 2 PM on Saturday or Sunday, with the remaining hours made up during the week, totalling 35 hours.


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  Pay: £14.02p/hr


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  Contract: 6-month temp rolling contract based on performance.


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  Hybrid Working: 100% office-based during training, which could last up to 6 weeks. Then following manager sign-off you will be able to work from home 3 days per week.


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  Start date: 12th May


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  Location - Birmingham City Centre

Lloyds Banking Group are one of the largest financial institutions in the UK, and are currently recruiting for individuals to join their team in May. You will be providing a high level of personalised service to a large customer base, taking inbound calls and updating customer records.

Responsibilities

• Deliver customer services within a specified area of expertise, ensuring accuracy and customer satisfaction.


• Provide technical advice and guidance to external customers and colleagues at all levels.


• Handle demanding or complex queries and tasks effectively.


• Offer support, guidance, and encouragement to team members, helping with their training when necessary.


• Supervise junior team members to ensure service standards and workflow deadlines are met.


• Build effective transactional relationships to generate leads and match customer needs with the Bank's services and products, maximizing cross-selling opportunities.

What We're Looking For

• Strong communication skills and a passion for customer service


• A good level of IT skill


• Ability to handle queries with confidence and professionalism


• Quick learner who enjoys problem-solving and working in a team


• Adaptability and a proactive approach to challenges

Diversity & Inclusion

We are committed to creating a workplace where everyone feels valued. We welcome applications from people of all backgrounds, cultures, and abilities. If you need adjustments during the hiring process, please let us know.

Apply today to take the next step in your career.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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