Client Services Administrator - #1690323

CLIENT SERVICES ADMINISTRATOR

• Hybrid Based


• Remote 3 x days and a minimum of 2 x days per week on site with clients across the Midlands


• Permanent & Full Time


• £27,500 per annum + Benefits


• Must be based Birmingham & Surrounding Areas

EMPLOYEE BENEFITS*

• 23 days annual leave + bank holidays, raising to 28 days (increasing upon length of service)


• Home Working Allowance


• Summer & Winter Company Day


• Flexible Benefit Pot


• Private Medical Insurance


• Blue Light Card Eligible


• Cycle to Work


• Life Assurance


• Enhanced Parental Leave


• Company Pension


• Eyesight Tests


• Refer a Friend Bonus


• Employee Assistance Programme


• Liaison Latte (weekly expensed coffee & cake)


• Give as You Earn

*List not exhaustive

JOB SUMMARY

The role, which will be co-located with our clients across the Midlands providing administrative support to deliver exceptional customer service.

You will work closely with colleagues in Client Services and the Service Centre to ensure services are delivered accurately, consistently, and on time. The position also involves supporting clients before and after the implementation of our Workforce Solutions, helping them achieve maximum savings and operational efficiency.

PRINCIPAL TASKS & ACTIVITIES

• Collaborate with the regional Client Services team to deliver on-site support for workforce solutions to assigned clients.

• Proactively identify, report, and review risks and issues that may impact client operations.

• Escalate concerns appropriately, propose solutions, and communicate updated processes to relevant stakeholders.

• Take initiative in optimizing the use of Liaison’s workforce solutions.

• Participate in the client booking team to ensure systems and processes are fully utilized.

• Deliver day-to-day training to NHS staff and agency personnel on relevant systems and procedures.

• Provide administrative support by entering booking and timesheet data into the Liaison system.


• Ensure clients understand their responsibilities regarding the proper use of Liaison services, processes, and procedures.

• Meet internal and external KPIs and SLAs through consistent service delivery.

• Manage a high workload effectively, ensuring all tasks are completed accurately and within deadlines.

• Uphold data security standards in relation to both client and company information.

• Offer guidance and coaching on the use and maintenance of Liaison Workforce systems to users and colleagues.

• Support NHS workers with queries related to bookings and payments.

EXPERIENCE

Essential:

• Analytical and logical in approach with high attention to detail


• Experience in a customer service role


• Experience in data entry


• Confident in the use of Microsoft Office, particularly Excel


• Experience in using a variety of different workforce systems


• Professional manner and able to communicate effectively and all levels.

Desirable:

• Knowledge and experience of process mapping


• Experience with regular process change

SKILLS, COMPETENCIES & QUALIFICATIONS

Essential:

• Excellent attention to detail, accuracy, and quality


• Excellent communicator both written and verbal


• Excellent customer service skills


• Results orientated


• Relationship building


• Time management, prioritisation, and ability to multi-task


• Ability to maintain a professional, calm and mature manner


• Able to work on own initiative and be self-motivated.

Desirable:

• Good analytical skills


• Persuasiveness and influencing skills

ABOUT US

We are a well-established and trusted health economy partner, saving millions for reinvestment in health and social care through our Workforce, Financial and Care businesses.

We are dedicated to improving the health economy through expert advisors, established technology and best practice process improvement. Our work has also been recognised with numerous HR and Finance industry awards.

All our employees work from the comfort of their own home. We now have over 350 employees based across the length and breadth of the UK, enjoying the flexibility of working remotely.

We are proud to say that we are currently the:

• 13th Best Large Company To Work For in the UK


• 12th Best West Midlands Company To Work For in the UK


• 3rd Best Consultancy To Work For in the UK

We are a 3-star rated company by Best Companies, recognising Liaison Group as an ‘World-class Company to Work For’.

Benefits of working at Liaison Group

We believe that working life should be a happy and healthy one, with the opportunities available that you need for continuous development.

We offer our staff excellent remuneration, working conditions and support and a wide variety of company benefits, as well as the chance to get involved in a range of company organised events from physical challenges to bi-annual staff away days, and social events.

Our benefits aim to promote a healthy work/life balance, supporting not only your career, but also your home and family life.

We offer:

• Training opportunities to progress your career


• Excellent compensation package, including growing holiday entitlement, contributory pension and private healthcare, amongst other benefits


• Wellbeing programmes to provide ongoing support and assistance


• The opportunity to work in a supportive and ambitious team, working to support and assist the NHS

Liaison Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We pride ourselves on being a place where we can all be ourselves and succeed on merit.

Liaison Group are proud to be part of the Good Recruitment Campaign, and official signatories for the Good Recruitment Charter.

Thank you for your interest in joining Liaison Group