EMEA Customer Account Manager - #1690184

Are you a customer-oriented individual who has experience working in fast-paced international logistics and exports?

Do you enjoy being able to see through a process from the initial enquiry until the successful completion?

We have an excellent new role for anEMEA Customer Account Manager to join a highly successful global company in their central Birmingham offices, which acts as the head of their UK operations.

In this fast-paced and challengingEMEA Customer Account Manager position, you will be responsible for dealing with initial enquiries from potential customers, managing their sales orders from start to finish. Logging and tracking orders on the live CRM system, you will monitor delivery dates and coordinate international shipping logistics, acting as the customers main point of contact throughout the process. Utilising your truly service-led attitude, you will act as the voice of the customer, always going the extra mile to ensure that they are satisfied at all times.

Providing a first-class customer experience to every customer, both over the phone and across all other channels of communication, you will use your initiative to think quickly on your feet in any given situation. Working in this dynamic and challenging role, you will also be tasked with validating records of calls and customer sales order activity onto complex CRM systems, providing accurate and suitable call analysis reports. In a role that will ask you to juggle multiple priorities at once, you will constantly look for opportunities to educate customers on other available products, in an attempt to upsell and boost revenue.

For this fast-paced and variedEMEA Customer Account Manager opportunity, you will be working as part of an EMEA team, with a focus on the Middle East and Africa, therefore a knowledge of international logistics and exports will be crucial to your success. Having at least 3 years of experience in Customer Care/Customer service, you will have excellent communication skills and be comfortable working in a fast-paced, high-performing team, where excellence and hard work is always expected.

In return, you will receive an excellent salary and benefits package and have the opportunity to further your career with a highly prestigious and dynamic global organisation which is going through a period of real growth.

SimkissGuy Recruitment is acting as a recruitment agency for the purpose of this vacancy. By sending your CV to us, you hereby consent for is to contact you in relation to recruitment. We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time, then you have unfortunately been unsuccessful in your application for this particular vacancy. We would welcome further applications from you for roles that may be more suited to your skills and experience.