IT Technician - #1689736

GBS is dedicated to providing high-quality education and training to prepare students for successful careers. With campuses in strategic locations, GBS stands out as a leader in preparing students for the dynamic and evolving job market.

The main purpose of the role is to provide high-quality, face-to-face IT support to students and staff on one of the GBS campuses.

This is a part-time role with the option to work 20 or 30 hours, covering evenings and weekends.

1. Raise, respond to, and complete IT tickets within the Service Management system, including:

• Assisting with computer hardware and software usage, printing, and ID card support.


• Providing technical support for audiovisual and IT equipment setup and movement.


• Configuring PCs/laptops with operating systems, software, and drivers.


• Troubleshooting, diagnosing, and resolving issues or escalating as needed.


• Collaborating with team members on complex and routine computer issues.


• Providing one-on-one training on technology use.


• Supporting password and security-related issues.


• Following best practices for network and system security and privacy.


• Testing and evaluating new software and hardware.


• Maintaining records of equipment loans, repairs, and maintenance schedules.


• Guiding users on new software and hardware operations.


• Supporting administrative tasks such as printing, filing, and data collation.


• Serving as the first point of contact for error reporting and ticket creation.


• Traveling between campuses may be required to support departmental needs.

• Knowledge of internet security and data privacy principles (e.g., CompTIA Network+ and Security+).


• Experience installing operating systems, software, and managing computer networks.


• Experience providing remote and in-person IT support.


• Familiarity with service management systems and ITIL practices.


• Understanding of technical management, information analysis, and hardware/software systems.


• Knowledge of programming languages and Windows-based systems (MS Exchange, Active Directory).


• Experience with backup, recovery, and system performance monitoring.


• Ability to implement, configure, and test IT solutions.

GBS is a higher education provider offering a range of sector-relevant courses across multiple campuses in London, Manchester, Birmingham, Leeds, and beyond.

We are committed to inclusiveness and diversity, welcoming people of all backgrounds, ethnicities, genders, ages, and abilities. We believe in improving lives through education and fostering an inclusive environment.

#LI-Onsite

#indeedmay