Elite Response Officer - #1687705

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Elite Response Officer Birmingham

Supporting Multiple Stores and Ensuring Safety

Position Overview

The Elite Response Officer plays a critical role in maintaining a safe and secure environment across multiple stores during their shift. This high-visibility officer is deployed to support locations identified by data analysis as needing additional security due to issues such as anti-social behaviour and crime displaced from local stores. The officer will collaborate closely with local police to manage and monitor known offenders, thereby supporting our internal teams in the development of intelligence reports.

Key Responsibilities

• High-Visibility Patrols: Conduct regular, highly visible patrols in and around the stores to deter anti-social behaviour and criminal activity.
• Incident Response: Quickly respond to any incidents of anti-social behaviour, theft, or other security concerns within the stores.
• Collaboration with Local Police: Maintain strong communication and collaboration with local law enforcement agencies to address known offenders and ensure rapid response to serious incidents.
• Reporting: Document and report all incidents accurately and promptly, ensuring all relevant details are captured for further investigation and analysis.
• Data-Driven Deployment: Support stores identified through data analysis as having increased security needs, focusing efforts where they are most required.
• Customer Service: Provide excellent customer service to store staff and customers, maintaining a professional and approachable presence at all times.
  
  

Skills And Qualifications

• Security Experience: Previous experience in a security role, preferably in a retail environment.
• Communication Skills: Strong verbal and written communication skills, with the ability to effectively liaise with store staff, customers, and police officers.
• Problem-Solving: Ability to remain calm under pressure and quickly resolve conflicts and incidents.
• Attention to Detail: Keen observation skills and the ability to document incidents accurately.
• Flexibility: Willingness to support multiple stores and adapt to changing priorities and security needs.
• Professionalism: High level of professionalism and integrity, with a commitment to providing a safe environment for all.
• A valid driving license is required for this role, and a company car will be provided for travel between stores.
  
  

Work Environment

This role involves working across various store locations, often requiring travel between stores during a shift. The Elite Response Officer must be prepared to handle challenging and potentially confrontational situations, always prioritising safety and security.

Schedule

The work schedule is data-driven, with officers deployed to stores at times when security needs are highest. Flexibility in working hours is essential.

Compensation

Competitive salary and benefits package, commensurate with experience and qualifications.

Additional Information

It's the little things that count. In addition to standard benefits such as holidays, pension, tax-free childcare schemes, and cycle to work schemes, we offer numerous extra benefits to enhance well-being and job satisfaction. A comprehensive training programme is available to support personal development.

This job description is intended to provide an overview of the role and duties. A more detailed description will be shared at the interview stage for successful applicants. Specific tasks and objectives will be agreed upon with the post holder during their employment. The Company may adjust the job description to reflect changes in the role or business needs.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

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