Onsite AV Engineer - #1687148

You will be joining this rapidly growing service line responsible for all EUC and Managed Service contracts to all of our customers across all sectors. We cover Service Operations and service desk, AMO, Cloud technology and legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, Cloud, service desk, EUC tools and technologies.  

We are passionate about delivery and live the NTT DATA values in parallel with a healthy work / life balance and a great team spirit.

BAU Support which include but are not limited to the following:

• Performing installation and setup of AV equipment such as projectors, sound systems, and video conferencing tools


• Conducting routine maintenance and troubleshooting of AV systems


• Configuring and calibrating AV equipment to ensure optimal performance


• Providing technical support and training for users on AV system operation


• Collaborating with IT staff to integrate AV systems into network infrastructure


• Managing and documenting inventory of AV equipment and accessories


• Staying up-to-date with the latest AV technologies and industry trends


• Assisting in the planning and execution of live events, conferences, and presentations


• Customizing control systems and user interfaces for ease of use


• Creating detailed system diagrams and technical documentation


• Ensuring compliance with industry standards and regulation


• Ensure appropriate and up-to-date documentation is always maintained


• Liaise with NTT DATA and client suppliers


• Provide first class customer service via the onsite Tech Bar to all company users


• Manage the handling and communication between the Company user base and EUC process from initial point of contact through to notification of resolution


• Contribute towards Continual Service Improvement by delivering the actions of the Continual Service Improvement Plan and contribute towards the development and revision of the plan managed by the NTT DATA Service Delivery Manager


• Understand the applicable scope, roles and responsibilities detailed in the contract and carry out the outlined activities efficiently on a day to day basis


• Participate in cross-training sessions across NTT DATA supported services and develop skills to enable support of other services


• Participate in project meetings and provide operational inputs and consultancy. Ensure operational requirements are delivered and formal hand-over is completed before projects go live


• Highlight any operational risks, concerns or issues to the NTT DATA Service Delivery Manager or Team Lead as early as possible


• Be able to travel to other local sites as and when required

Joining our Modern Workplace team, you will be responsible for providing first class customer service in alignment with developing your technical skills to fulfil as many first time fixes as possible for our clients. Being proactive in nature, you will look at highlighting to senior colleagues where improvements can be made and or potential issues and their related resolutions.

Utilising the experience you will receive though your day to day activities, you will look to show and develop your skills and adapt to emerging technologies used within the EUC estate.

As a people person, you’ll use core customer service skills and ability to communicate confidently to articulate issues and resolutions to all different layers of stakeholders within the clients you will be supporting.

Your attention to detail will maintain the high standards set around the documentation that is created and maintained by the team.

Wanting to progress your career will be a primary motivation for you which NTT DATA will work with you to achieve your aspirations.

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.