Front Office Manager - #1685171

Front Office Manager – Clayton Hotel Birmingham

We have a fantastic new vacancy for Front Office Manager in the excellent Clayton Hotel Birmingham.

Objective of the Role

Reporting to the Operations Manager, the Front Office Manager will lead the experiences of our guests at check in, check out and during their stay. Being the first point of call within the hotel, we are looking for a team member who is reliable and trustworthy with great customer service skills to truly represent our hotel and brand from first encounter. Being able to build a rapour with our guests is important so a charming and professional attitude would benefit this role.

Key Duties And Responsibilities

• Ensure the guests experience are of the highest quality.
• Lead the team to achieve goals in relation to mystery audits, customer comment index, quality evaluations and hotel standards.
• Lead and develop the Front office team, making sure that they become prepared for the next step in their career.
• Assist in efficiently and effectively controlling front office departmental operations.
• Contribute to the strategic running of the hotel.
  
  

Requirements

• 2-3 years experience in a Front office leadership role.
• Excellent skills in People leadership and development.
• Excellent organisational skills and the ability to oversee & delegate work to others.
• A warm, friendly and approachable personality when dealing with fellow staff and guests.
• The ability to work on their own initiative, as well as being capable of working as part of a team.
  
  

About Our Culture

Dalata Hotel Group – Ireland’s largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it’s more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.

We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.

Dalata Hotel Group Plc is an Equal Opportunities Employer.