Pensions Administration Systems Support Analyst - #1684969

Pensions Administration Systems Support Analyst

This role will work within Administration Systems to deliver work in a consistent and market leading manner. This role is a key part of ensuring ongoing work is delivered effectively for the Administration business.

The role will report into the Support Lead and will be part of the Admin Systems team. The role will work closely with the Administration business as well as stakeholders from across Isio.

The ideal candidate will be based in our Birmingham,  Reading, Bristol or Croydon city centre office with a hybrid workstyle.

What does the role entail?

• Work within a team to deliver Admin Systems work.
• Deliver work in a consistent and efficient manner.
• Play an active role in the delivery of work through coding and configuration of the admin platforms.
• Provide support to end users.
• Identifying and fixing root causes of system issues.
• Liaising with other team members to ensure that the delivery of solutions is consistent and effective.
• Work with Support, Work and Skill Leads to participate in the build of solutions.
• Participate in the build of optimised solutions to reduce ongoing maintenance overheads and deliver efficient solutions to the administration team.
• Ensure work is delivered in line with the processes and procedures relating to Admin Systems.
• Work with the Applications and Systems team to hand over any applicable tasks.
• Work within the wider governance framework to ensure a consistent approach and documentation of all work delivery.
• Promote a culture of continuous improvement within the Admin Systems team to develop and enhance understanding.
• Participate in the training and development of the Admin Systems team
• Ensure processes support Isio’s ISO27001 & ISO22301 certifications and are built with security considerations as a key element.

What we’re looking for

• Pensions Administration experience is highly desirable
• Experience of delivering solutions
• Experience of providing systems support.
• Some systems expertise across admin systems is desirable.
• Experience of working with others
• Good communication (verbal and written) and interpersonal skills.
• Planning & Organisational skills.
• Analytical skills and creative approach to getting work delivered.
• Willingness to identify and overcome barriers to delivery of work

What you can expect in return

• A competitive salary and market leading bonus scheme with stretch targets for high performance
• Study support to help you achieve professional qualifications, with salary increases for exam passes
• Development and training opportunities to support your career ambitions throughout your time with us
• A friendly, and supportive team who will help you to deliver your best work

You can find out more about us and the benefits we offer here Isio – Careers & Benefits

What’s next?

Click on the ‘apply’ and follow the simple application process on-line.

At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.

We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email [email protected]