Head of Stations New - #1677846

Head of Stations – Shaping the Future of Rail Travel

Transforming Stations | Empowering Teams | Enhancing Passenger Experience

Are you a transformational leader with a passion for customer excellence, safety, and operational performance while driving commercial success? Do you thrive in a dynamic, multi-site environment and have a proven track record of leading teams through significant change? If so, we want to hear from you!

The role

As Head of Stations, you will set and lead the strategic direction for our 23 stations across the West Coast, spanning from London to Edinburgh. Reporting to the Customer Experience Director, you will be a key member of the Senior Leadership Team, driving transformational change, fostering innovation, and championing a high-performance culture across our stations.

Your role will be pivotal in balancing customer satisfaction, commercial performance, regulatory compliance, and contract obligations, while cultivating strong relationships with key external stakeholders. You will play a crucial role in positioning Avanti West Coast as the transport provider of choice, supporting customers and communities along the West Coast route.

Key Responsibilities

• Develop and implement station strategies to enhance customer satisfaction, service quality, and commercial performance.
• Inspire and develop Customer Experience and Station Managers, fostering a culture of safety, accountability, and operational excellence
• Ensure compliance with NRC, ABP, and DfT obligations, maintaining regulatory and contractual standards
• Manage station budgets, contracts, and revenue streams to ensure long-term commercial sustainability and success.
• Engage with external stakeholders, trade unions, and regulatory bodies to drive station improvements and workforce engagement.
• Oversee safety initiatives, emergency response planning, and special event management to create a seamless passenger experience.
• Own and deliver operational targets and business KPIs, ensuring performance meets and exceeds expectations
  
  

What You’ll Bring

• Proven leadership experience in a multi-site, complex operational environment, with a track record of setting and delivering strategic visions for long-term success.
• Expertise in leading change while maintaining constructive industrial relations within a unionised environment.
• Exceptional stakeholder management and negotiation skills, with experience working across internal teams and external partners
  
  

Please see the role profile for more information.

Why join Avanti West Coast?

At Avanti West Coast, we are on a mission to be the transport of choice, connecting our customers and communities along the west coast by delivering a service that sets new standards for customer experience and operational excellence. This is your chance to lead, innovate and shape stations operations to help us achieve our mission.

Ready to make a difference? Apply now to be a part of our journey while receiving benefits such as:

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operator
  
  

At Avanti West Coast, we value the differences that make each of us unique! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close-knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are welcomed, recognised, accepted and put to good use!