Collections Assistant - #1675577

Join Our Growing Debt and Asset Recovery Team!

We’re seeking a motivated Collections Assistant to support our established Birmingham office, where you’ll work with a dynamic team serving renowned clients.

This is a fantastic opportunity to develop your legal skills while contributing to a fast-paced, efficient debt recovery service. If you're eager to learn and ready to make a real impact, read on!

Key Responsibilities

• Dealing with incoming calls to the department
• Taking payments over the telephone
• Handling queries and enquiries where appropriate
• Providing support to the team
• Running cases efficiently and cost effectively and within strict service level agreements as required by the client
• Dealing with clients and third parties in a professional manner, maintaining close and regular contact, as required
• Assisting with monthly billing, all client specific billing and other related financial administration
• Carrying out legal research in relation to liability disputes, case law and technical areas of insurance law
• Maintaining good file management, including electronic archiving and filing
• Dealing with clients and third parties, in a professional manner
• Supporting the team with processing claims from initial instruction through to, and including, all methods of enforcement

Skills, Knowledge and Expertise

• Previous telephone experience of dealing with customers/consumers, ideally from a collections environment
• A willingness to learn the legal and enforcement process
• Confidence with IT skills, particularly Microsoft Word and Excel
• Previous experience in using a case management system
• The ability to work well in a team and develop good working relationships with colleagues and others
• A desire to exceed client expectations
• Good communication skills and telephone manner with the confidence to liaise openly and clearly with colleagues and clients
• The ability to produce a high standard of work, sometimes under pressure, whilst maintaining accuracy and good attention to detail
• To be able to demonstrate flexibility, initiative and confidence in your own ability
• Be highly enthusiastic, willing to go the extra mile and be happy to go beyond the job description
• Be respectful towards others and have a positive, willing and ‘can do’ attitude
• Be keen to learn, interested in driving your own career progression and be proactive in taking ownership of this

The hours:

We are committed to providing a service to our clients between our typical shift pattern:

• Mondays to Thursdays: 8am - 4.30pm OR 9am - 5:30pm (one day to be worked 11.30am - 8pm)
• Fridays: 8am - 4pm OR 9am -5pm
• Saturdays (no more than 2 per month) 9am – 1pm

Benefits, Agile Working and Additional information

We embrace agile working and offer a blended approach to where and how we work.

We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have hubs in Birmingham, Bristol, Edinburgh, Leicester, London, Lincoln, Milton Keynes, Nottingham, Solihull, Southampton, Stratford-upon-Avon and Sheffield.

Do you want to check out our amazing benefits?

Additional information:

Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.

Equal opportunities

Corclaim, as part of the Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.

About Corclaim

Welcome to Corclaim, where we specialise in mitigating financial and reputational risks for businesses through scalable solutions tailored to market demands. Our consultative and proactive approach builds trust with clients and prospects, ensuring we protect brands while enhancing their reputations.

At Corclaim, dealing with vast quantities of legal work is ingrained in our ethos. We are united by process-driven methods and leading technology that enable us to offer specialist services including uninsured loss recovery, debt and asset recovery, and legal costs services across the UK.

Join us at Corclaim and be part of a dynamic team dedicated to delivering innovative solutions that make a real difference for our clients. Grow your career in a collaborative environment where your skills and expertise are valued, and where you can contribute to the success of our clients and our company alike.

As part of Ampa, we are part of a large multi-brand group, all of our brands are linked by a shared purpose and set of values that brings about a positive, inclusive and diverse work culture - helping everyone achieve their ambitions.