Starbucks Barista - Birmingham Broad Street - #1666087

Job Summary and Mission

To contribute to Starbucks’ success by providing legendary customer service to all customers. To create the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. This partner is responsible for acting in accordance with, and as an ambassador for Starbucks guiding principles, culture and values; embracing the coffee culture and keeping it at the heart of everything we do.

Key Responsibilities

1. Builds relationships and delivers legendary customer service by acting with a “customer comes first” attitude, engaging the customer in conversation, and connecting with them.


2. Discovers and responds to customers’ needs and provides product sampling and demonstrations to deliver the Starbucks Experience to customers.


3. Maintains a clean and organized workspace so that partners can locate resources and products as needed. Performs cleaning tasks to assist in the creation of “the third place.”


4. Acts with integrity, honesty, and knowledge that promotes the culture, values, and mission of Starbucks. Maintains a calm exterior presence during periods of high volume or unusual events to maintain a clean and comfortable store environment.


5. Anticipates customer and store needs by constantly evaluating the environment and customers for cues. Communicates information to the manager so that the team can respond as necessary to create the ‘Third Place’ environment during each shift.

Business Requirements

1. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products.


2. Follows Starbucks operational policies and procedures, including those for cash handling, security, and health and safety to ensure the safety of self, customers, and partners at all times.


3. Presents oneself professionally to ensure adherence to health and safety rules and quality store operations standards.

Teamwork

1. Contributes to store goals for increasing sales and improving profits e.g. by actively upselling.


2. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.


3. Maintains regular and consistent attendance and punctuality.

Decision Making Parameters

1. Resolves minor customer complaints and can give a service recovery voucher to customers as and when thinks it is necessary. Refers serious complaints to Store Manager/supervisor.


2. Determines jobs that are priorities, although this can be overturned by Store Manager/supervisor.


3. Refers people from outside authorities e.g. police, environmental health officer to Store Manager.

Special Conditions

The role involves a lot of standing/moving on one’s feet for the majority of the day. Works in an environment that serves hot beverages and therefore it can get very warm behind the espresso bar – especially in the summer months.

Experience

Ideally 3 months’ customer service experience.

Core Competencies

1. Customer Focus


2. Ethics and Integrity


3. Personal Learning


4. Interpersonal Savvy


5. Composure


6. Decision Making


7. Dealing with Ambiguity


8. Results Oriented