Network System Administrator - #1666086

About The Role

Our IT Team are looking for a dependable individual for the role of Network Support Administrator, in our busy Cheltenham office. Our IT Team are crucial to our success as a firm and underpins all our employees' ability to deliver exceptional results in their role.

The primary purpose of this role is to be part of the HCR Server Admin Team which is responsible for the day-to-day management and maintenance of the firm’s network and servers, ensuring reliability, security and optimal performance. The team are geographically spread to help support all 10 offices, which stretch as far as London.

Objectives of Network Support Administrator:

• Provide 2nd and 3rd line support for all laptops, servers, network and other IT equipment including on-premise and cloud technologies.


• Work closely with the 1st line team for the delivery of IT systems in response to feedback, business and user needs.


• Collaborate with other members of the Server Admin Team to identify and implement new technology solutions to improve the efficiency and delivery of IT systems.


• Facilitate the delivery of new systems and software, working with external suppliers to do so.

Duties of Network Support Administrator:

• Provide proactive monitoring of the firm's hardware, software and network.


• Troubleshoot any Helpdesk Tickets that have been escalated to the Server Admin Team.


• Ensure all Helpdesk Tickets are managed efficiently, while in a manageable, prioritised fashion.


• Administer user accounts and security access permissions for network resources.


• Monitor routine backups/snapshots (as scheduled) of all main systems.


• Maintain accurate maintenance logs.


• Co-ordinate, book and monitor on-site engineers for installations and maintenance.


• Develop and maintain documentation of network and server configurations, procedures, and policies.


• Assist the IT Manager and IT Director with any projects within the scope of Information Technology as required.

About You

The successful candidate will have:

• 2-3 years 1st or 2nd line experience with supporting Microsoft Windows Server Operating Systems and applications (Office 365), Active Directory, Azure, Exchange, Intune, Citrix, VMware and Firewall.


• Previous experience of supporting high-volume user base across multiple sites, within a professional services organisation would be advantageous.


• Ability to manage and implement IT projects, products or services, applying technical knowledge to problem solve and deliver solutions.


• Innovative thinking and creative problem-solving skills, who is comfortable with making recommendations.


• A high level of personal integrity, credibility and trustworthiness.


• Drive to deliver a reliable and robust IT experience.

About Us

Benefits of working with us as a Network System Administrator include:

• 28 days annual leave (plus public holidays)


• Bonus scheme


• Life Assurance


• Scottish Widows Pension Scheme


• Healthcare cash-plan


• 1/3 gym membership contribution


• Electric vehicle scheme


• Happy People/Perks at Work benefits portal


• Cycle to Work scheme


• Flu vaccinations

Is HCR the smart move for you?

HCR suits people who love a challenge and want to work in an environment where careers thrive on the back of hard work and personal merit. Our people enjoy feeling part of something bigger than themselves, and whilst our clients drive our development, it is our people who bring their energy, enthusiasm, and entrepreneurial mindsets together to solve problems and help our clients succeed.

Why HCR people love their jobs

Our people tell us they enjoy working on good quality, interesting matters from a wide variety of our clients, because they get the experience they want to develop their careers. We will give you responsibility early, the mandate to make things happen and we’ll back your good ideas. Our “Passion for People” lives and breathes every day throughout the firm as our peoples’ energy and sense of fun create a warm environment in which to thrive.

What career progression will HCR offer you?

HCR’s growth constantly creates opportunities for people who want to go places and make a difference, your career plan can become part of our growth plan. At HCR you can expect to work with friendly, energetic, ambitious people, who love getting stuck into a client problem, and enjoy celebrating a good outcome. Our people value the sense of community provided by the individual personality of each office and the collegiate approach across all our service and sector teams.

What does HCR believe, achieve and stand for?

As a Times Best Law firm, among the UK Top 60, we provide the full range of services that you would expect to organisations, business leaders and individuals. However, in our mission to give everyone the opportunity to experience a different kind of legal service we take an entrepreneurial approach. We’re flexible and responsive to the needs of our clients, delivering the best outcomes for them. We have more than 800 lawyers and support staff, including more than 150 partners, and have been awarded the Law Society’s Lexcel quality mark in recognition of our compliance and client care standards.

With ten offices in England and Wales our well-established presence stretches from west to east, ensuring clients can access a full-service legal offering no matter where they’re located. We’ve expanded significantly in Birmingham, Cardiff and the Thames Valley, and our merger with Hewitsons resulted in a full service regional hub being established in the heart of the Waterside innovation area centre of Northampton. Our London and Cambridge continue to grow apace.

With solid connections in the communities we work in, and a track record of delivering legal advice to businesses and individuals throughout the areas we base ourselves in, our clients continue to value our approach to providing legal advice, in the way they need, when they need it.

As HCR is an equal opportunities employer, we don’t just accept differences, we celebrate them. We want to attract a diverse and ambitious workforce that reflects all backgrounds and skills to create a workplace that is supportive and inclusive, recognises and nurtures talent, and which works together to achieve the best outcome for our clients. We are privileged to be an armed forces-friendly organisation.

A note for recruitment agencies – The HCR Resourcing Team is responsible for recruitment across the firm, and where possible will use direct hiring methods. We do work with a Preferred Supplier List, and where appropriate, we will release vacancies to those agencies who we deem most appropriate to support us. Only those agencies will be invited to submit candidates via our recruitment portal. Any speculative or unsolicited CVs sent to any employee or Partner of HCR will not be considered an introduction, and no fees will be applicable. Furthermore, we retain the right to pursue these candidates without query of ownership.