Service Team Leader - #1665358

• This is a challenging and exciting lead service engineer opportunity within a successful engineering company that is involved with the design, manufacture and support of high speed sorting machinery for the financial sector.
• As the service team leader you will travel to customer sites across the UK to support service team members with machine escalations, write reports and ensure the team is sufficiently trained.
• You will work with cross functional teams across the business to drive improvements within the process, people and the machines; working with the team to reduce costs and waste and maximise revenue.
• Candidates who are based around the Midlands - Birmingham, Coventry, Leicester, Stafford, Northampton, Worcester, Derby etc would be ideal

Fun Stuff: Service Team Leader

• As a service team leader you will be involved with supporting the team and machines at 7 customer sites throughout the UK.
• Responsible for ensuring the service team are well trained, have the appropriate tools necessary to perform their duties and are achieving targets set.
• Lead weekly team meetings to set daily/weekly objectives, support and guide the team with any issues, drive best practice and nurture client relationships
• Ensure all service reports are well maintained and presented to senior management and customers
• Oversee routine maintenance and service, breakdown support, fault finding and repair

• Co-ordinate installation and service resources, liaise with customers to resolve any problems, ensuring a successful conclusion to the relevant project
• This position is open to service team leaders or senior service engineers who are looking to take a step into management

Skills / Knowledge Required: Service Team Leader

• Proven experience working as a field service engineer / service engineer / maintenance engineer, commissioning engineer etc, ideally within a machinery, capital equipment or production equipment environment
• Strong team leadership skills ideally with some line management responsibility or the desire to progress into a lead role is key
• Capability to travel to multiple UK customer sites from the South to the North
• Good customer service ethic and communication skills coupled with strong technical and practical abilities when required – building systems, fixing electrical / mechanical issues, root cause analysis etc
• Knowledge of mechanical and electrical engineering, coupled with experience of either high speed machinery, drive systems, automation, motors, bearings; printing, sorting, packaging machines etc
• Good proven machinery installation, fault finding, service, maintenance and repair ability
• This company offers excellent career progression opportunities so a passion and willingness to learn and develop new skills is a must

The company HQ is based in Basingstoke, Hampshire but engineers who are Midlands based would be ideal – Birmingham, Coventry, Leicester, Stafford, Northampton, Worcester, Derby etc