Performance Support Officer - #1664697

Job Description

To provide an efficient and effective clerical and administrative support service whilst working on the Business Support Team to the various teams within the Public Protection Department.

• Candidates will require exceptional data quality and accuracy in order to support data performance and workforce staff managers.
• You will show previous experience and knowledge of police workforce and Qlik data systems, ensuring PPU have staff resourced to the right places at the right time support force operations and internal rotas and additional duties.
• Tasks and work priorities will need to be managed once being allocated by a supervisor manager or senior colleagues.
• You will use your knowledge to help develop new staff coming into prepare to improve their confidence on police systems and data accuracy.
• You will be actively participating in workforce business planning and presentation of agenda and data tables.
• Offer resilience to assist in the preparation of data for morning meetings.
  
  

Key Responsibilities

• Respond to email enquiries from other departments and agencies, including the WMP senior leaders, National Crime Agency and third party agents.
• Maintain Public Protection Sharepoint updates
• Provide general clerical assistance to the Department, e.g. photocopying, scanning documents, postal despatch, maintenance of records, management information, and, where appropriate, diary management.
• Plan and prioritise own workload on a daily basis, responding to department requirements with the support of tasks and work priorities being allocated by a supervisor manager or senior colleagues.
• Provide guidance and support to colleagues where/when required. Share data knowledge and advice to colleagues and new staff recruited into prepare
• Ensure the health and safety of both the post holder and also colleagues and visitors to the department.
• Check and collate training records on the system with exceptional data quality and accuracy, enabling balanced, cost effective training course direction across the workforce.
• To actively participate in workforce business planning and presentation of agenda and data tables.
• Offer resilience to assist in the preparation of data for morning meetings.
• Any other duties commensurate with the role and band/grade
  
  

Essential

Skills and Competencies

• Knowledge of relevant legislation or guidelines including those surrounding Data Protection, Government
• Protective Marking, Disclosure, Freedom of Information legislation and guidance
• Proven ability to handle confidential and sensitive information, demonstrating the utmost integrity and professionalism.
• Proven and demonstrable commitment to fairness, diversity and inclusion, the successful candidate must complete unconscious bias training.
• Excellent Interpersonal skills.
• Demonstrate an ability to prioritise tasks.
• Ability to work to deadlines with high demand and to demonstrate flexibility.
• Experience of using computers, Microsoft Teams, Excel and Word
• Good keyboard skills with the ability to transcribe information accurately technical skills around the presentation of complex data, especially using MS Excel and force intelligence systems.
• Experience of working on own initiative and within a team environment.
• Able to demonstrate effective partnership working with other departments and agencies.
  
  

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

Vetting: Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process

Hours: The post holders will be required work Monday to Friday business hours from West Bromwich with some agile support. Posts are full time.

Interviews: Interview dates to be confirmed.

Contact: For further information regarding this role, please contact [email protected]

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

"Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"

By choosing to join West Midlands Police you will receive an enhanced benefits package including:

• Fair remuneration with progression opportunities, and access to a very competitive pension scheme
• Enhanced annual leave in additional to public holiday entitlements
• Discounts across travel, parking, daily costs of living and leisure activities
• A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs
  
  

About Us

West Midlands Police is the second largest police force in the country, covering an area of 348 square miles and serving a population of almost 2.8 million.

The region sits at the very heart of the country and covers the three major centres of Birmingham, Coventry and Wolverhampton. It also includes the busy and thriving districts of Sandwell, Walsall, Solihull and Dudley. Leisure, retail and conference amenities, together with Premiership and Championship football teams, attract millions of visitors annually.

The West Midlands is an area rich in diversity, with 18 per cent of its population from ethnic minority backgrounds.

An average of 170,000 motorists travel through the region daily, making its motorways some of the busiest in Europe.

Against this backdrop, the force deals with more than 2,000 emergency calls for help every day, as well as patrolling the streets and responding to incidents 24-hours-a-day, seven days a week.