Customer Assistance Coordinator - #1664696

Customer Assistance Coordinator – Roadside

Job Title: Customer Assistance Coordinator

Department: Roadside

Salary: £27,013.60/annum

Bonus: £2,045 (Performance based)

Location: Birmingham

Office Address:

Centre City House, Hill Street, Birmingham, B5 4US, United Kingdom

Start Date: June/July

Join Our Team as a Customer Assistance Coordinator

Are you ready to make a real impact when it matters most? As a Roadside Assistance Coordinator, you'll be the calm voice during stressful breakdowns, accidents, and emergencies. Every call is an opportunity to demonstrate your problem-solving skills and provide empathetic, practical solutions when people need them most.

Whether it’s a flat tire, dead battery, or traffic incident, you’ll handle inbound and outbound calls with efficiency and care. You'll coordinate repairs, guide customers through every step, and ensure they're informed and supported. You'll also arrange onward travel when needed, getting customers back on their feet quickly. And while not every situation is perfect, you'll handle tough conversations with confidence when things don’t go as planned.

Work Hours

• This is a 35-hour per week position, with shifts between 7:00 AM – 6:00 PM, Monday through Sunday.
• Hybrid working with provided IT equipment (PC, dual screens, keyboard, and mouse); reliable landline connection required.
  
  

Key Responsibilities

• Answer and manage calls with professionalism, empathy, and efficiency.
• Provide proactive solutions and keep customers updated on the status of their service.
• Ensure all services are delivered on time, with all necessary information collected to coordinate repairs.
• Apply product and technical knowledge effectively to each case.
• Handle complaints in accordance with FCA guidelines.
• Ensure every customer feels cared for, respected, and supported during their time of need.
  
  

About You

We’re looking for someone who thrives under pressure and has a genuine passion for delivering exceptional customer service. You’ll need:

• A strong educational background, including Maths & English GCSE or equivalent.
• A natural ability to multitask and manage multiple cases efficiently.
• Excellent communication skills and the ability to remain calm in difficult situations.
• A flexible attitude and willingness to work varying shifts.
  
  

What We Offer:

At Allianz, we believe in empowering our people and creating an environment where you can thrive. We're committed to your professional growth, offering comprehensive training to help you succeed. We value innovation, and you're encouraged to bring forward your ideas to improve our services and processes.

We offer a competitive salary and a comprehensive benefits package, including:

• Career Growth - Structured training, career development opportunities, and progression support.
• Financial Benefits - Company pension scheme, share save scheme, and annual performance bonus.
• Health & Wellbeing - Private medical cover, flu vaccinations, and eye care vouchers.
• Exclusive Discounts - Special offers on Allianz products, retail discounts, and travel insurance savings.
• Additional Perks - Roadside assistance (free after six months), CSR initiatives, and interest-free season ticket loans after probation.
  
  

You'll also have the opportunity to make a real impact through Corporate Social Responsibility initiatives and career development support.

Are You Ready?

At Allianz, we are committed to investing in our people and creating an inclusive, supportive workplace. As a global leader in insurance, we offer a dynamic environment where your skills are recognized, your ideas are valued, and your career can thrive.

If you’re ready to take on a role that makes a real difference in people's lives, then we want to hear from you! Apply today and take the next step in your career!

About Allianz:

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.

Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.